HR Administration Assistant

2 months ago

Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

HR Shared Services support NHS organisations in the delivery of their strategic people objectives and operational delivery plans to ensure that world class products and services are delivered to patients. Delivering a comprehensive range of end-to-end HR services to NHS organisations.

An exciting opportunity has arisen for an HR Administration Assistant to join our team. You will provide administration support to the HR Advisory team dealing with Employee Relations and act as the first point of contact for HR-related procedural queries from our customers. You will also support with co-ordinating and improving HR processes to ensure a smooth flow in relation to people-related tasks and job evaluations. You will also have experience with HR procedures and an understanding of HR terminology

If you are passionate about delivering a great customer experience, have excellent organisational skills, the ability to manage multiple tasks at once and can communicate confidently and professionally with a variety of stakeholders, then this could be the role for you.

**What do we offer**:

- 27 days leave (increasing with length of service) plus 8 bank holidays
- Flexible working (we are happy to discuss options such as compressed hours)
- Flexi time
- Hybrid working model (a combination of office and remote working)
- Career development
- Active wellbeing and inclusion networks
- Excellent pension
- NHS Car lease scheme
- Access to a wide range of benefits and high street discounts
- To provide an effective and comprehensive administrative service to the HR Shared Service Advisory Team, assisting the delivery of professional HR objectives to client organisations and the NHSBSA, in line with policies and procedures and terms and conditions of employment. The customer is at the heart of everything we do and as such the post holder is required to deliver a professional, quality experience with a focus on customer satisfaction.
- This will include dealing with a range of HR queries, from both internal and external customers, receiving and supplying highly confidential and sensitive information, through managing the HRSS Advisory inbox. Co-ordinating and improving HR processes to ensure a smooth flow in relation to people-related tasks which may be complex and sensitive in nature - throughout HR and other departments - in areas such as job evaluation, occupational health and apprenticeships.
- The role will also provide support to the HRSS Advisory team as required, such as assisting with the employee relations cases and the development and delivery of team and client organisation wide training.
- There is a requirement to contribute to a culture of continuous improvement by adhering to a number of agreed procedures and to put forward suggestions for process improvement via line management.

At the NHS Business Services Authority (NHSBSA) we deliver a range of essential national services to NHS organisations and contractors, patients and the public.

You may already be using some of our services. Do you have a prescription pre-payment certificate? Perhaps you found this vacancy through NHS Jobs? We’re behind these, and much more.

Being one of the UK’s Best Big Companies to work for, our values are to be Collaborative, Adventurous, Reliable and Energetic. We CARE about what we do and support each other in achieving our objectives.

Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. We’re passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that.

We are the NHS delivering for the NHS.

**In this role, you are accountable for**:
1. Carry out a range of general administrative tasks to support the HR Shared Service Advisory team in the delivery of a range of HR advisory services to a number of stakeholders internal and external to the business.
3. Manage the administration of confidential correspondence, prioritising accuracy and timely delivery and advising on queries which may arise as result of said correspondence employee benefit related activities, including areas such as salary sacrifice schemes, flexible benefit provision and recognition schemes. Ensuring all activities are legally and policy-compliant, appropriately charged and clearly communicated to all relevant parties.
4. Driving the improvement of the job evaluation and/or matching panel service to NHSBSA and client organisations, ensuring that requests for both new roles and re-bandings are administered efficiently within set KPI’s. Attending job evaluation and/or matching panel meetings to accurately record and feedback outcomes as required. This will include maintaining detailed and auditable records of evaluation requests and results and communicating results to all relevant stakeholders. Monitoring and escalating to your manger any potential compliance issues. Acting as Management Side Chairperson for job evaluat

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