Reception Team Lead

2 weeks ago


Wimbledon, United Kingdom Nuffield Health Full time

HEAD OFFICE
Reception Team Lead

Full time - 37.5 hours per week

£33,000 - £35,000

**Purpose of this role**:
To support the patient Services Manager in the day to day running of the main reception and outpatient reception teams. To provide leadership of these departments to develop succession planning for this department in the case of unforeseen or planned changes in circumstances. This role will allow the Patient Services Manager time to focus on departmental excellence, improve our service offering and raise overall standards of our system and processes in line with key stakeholder feedback.

**Responsibilities**:
To be a Customer Care Champion and ensure the standards of customer service are delivered across all reception departments
Coordinate and manage the rotas for the reception teams ensuring we are able to deliver a professional service to all guests
Behaviour, attitude and outlook to support the Patient Services Manager at all times, especially in terms of setting standards to team members and presenting a united front around business and strategic decisions
To be fully trained on both Main Reception and Outpatient reception areas to provide cover when required
Manage complaint situations in line with company complaints policy attempting always to avoid escalation to a complaint. Using own initiative to resolve in earliest stages.
Assist patients with special requests or any other queries to make sure their visit to the hospital is a pleasant one
To adhere to and implement the hospital uniform code and general uniform ordering
Drive the patient feedback responses and actively seek out patient feedback
To manage recruitment, selection and training of new staff as necessary
To manage the annual appraisal process
Manage your time to coach and develop others as required
Health and safety representative for Reception Team and Patient Services
Actively review processes with a view to improving
Ensure reception areas are GDPR compliant at all times
Health and Safety Representative for department
Sit on the Patient Forum as a patient advocate and patient representative


  • Team Assistant

    6 days ago


    Wimbledon, United Kingdom Reed Business Support Full time

    **Team Support & Resourcing Assistant** **Wimbledon SW19** **£23-24K Monday - Friday 9.00am-5.30pm (office based)** **_Are you a ‘people’s’ person? Are you interested in kickstarting your career within a friendly and supportive environment?_** My client is within the care industry and they are currently looking for a Team Assistant/Resourcing...


  • Wimbledon, United Kingdom Guarding UK Full time

    Job Advert Job title - Corporate Receptionist Location - Wimbledon Department - RUK Job type - Full time Hours - Monday - Friday, 08:30-17:30 with an paid 1 hour lunch break, 45 hours per week Salary - £13.50 per hour, £31,590 annually (going up in October 2023 to £13.99 per hour, £32,736.60 annually) Job ID: 556 Closing Date: 18/09/2023 **Do...


  • Wimbledon, United Kingdom Tame and Wild Full time

    Salary depends on experience. Veterinary Receptionist We have an exciting opportunity for an enthusiastic Veterinary Receptionist to join our Team. Our practice is bright, spacious, air-conditioned and purpose built to industry leading standards and has state of the art equipment including digital X-ray and in-house laboratory facilities. **This role...


  • Wimbledon, United Kingdom Lloyd Recruitment Services Ltd Full time

    **Business Operations Team Manager** Lloyd Recruitment Services are proud to be recruiting on behalf of one of our leading clients, a FTSE250 financial services organisation, that seek an experienced Team Manager to own the performance management of an administration team of between 10-15 Administrators,as well as ensuring clients and customers receive a...


  • Wimbledon, United Kingdom Francis Grove Surgery Full time

    **Fixed Term - Experienced Medical Receptionist - Francis Grove Surgery** Based in central **Wimbledon**, we are an established GP Practice, with over 14500 patients and a supportive, friendly staff team. Receptionists are held in high regard and are a key part of the practice team. We are looking to recruit a 4-month, fixed term experienced receptionist to...


  • Wimbledon, United Kingdom Wimbledon - AELTC Full time

    **Retail Management Team**: **Job details**: - Posted 03 January 2023 - Job type Fixed Term - TeamWork at The Championships - Reference008445 - Expiry 22 January 2023 **Job description**: We are looking for individuals who can work as part of the Retail Management Team at The Championships providing a first-class service to...


  • Wimbledon, United Kingdom Nuffield Health Full time

    HEAD OFFICE GP Services Coordinator Are you a confident and customer-focused, who’s passionate about great customer service? Then you could be just who we’re looking for. Join the nation’s largest Healthcare Charity and be part of a talented team, doing incredible work to shape the health of the nation. As a GP Services Coodinator you will lead the...


  • Wimbledon, United Kingdom The Groves Medical Group Full time

    Groves Health are a successful and trusted provider of NHS services across England. We have grown rapidly in the last five years from a single practice in New Malden to a team of over 100 people dedicated to giving patients the very best of care across our four sites in New Malden, Richmond, Wimbledon and Hinchley Wood. Groves Health continues to see steady...


  • Wimbledon, United Kingdom The Groves Medical Group Full time

    Groves Health are a successful and trusted provider of NHS services across England. We have grown rapidly in the last five years from a single practice in New Malden to a team of over 100 people dedicated to giving patients the very best of care across our four sites in New Malden, Richmond, Wimbledon and Hinchley Wood. Groves Health continues to see steady...


  • Wimbledon, Greater London, United Kingdom Harris Academy Wimbledon Full time

    We are looking for a hardworking, ambitious and dynamic qualified teacher to join Harris Academy Wimbledon as Lead Teacher of Spanish, leading this new academy towards excellence. You will have excellent opportunities to engage in wider Harris Federation academy improvement and professional development activities.The Lead Teacher of Spanish will be a...


  • Wimbledon, Greater London, United Kingdom Harris Academy Wimbledon Full time

    We are looking for a hardworking, ambitious and dynamic qualified teacher to join Harris Academy Wimbledon as Lead Teacher of Science, leading this new academy towards excellence. You will have excellent opportunities to engage in wider Harris Federation academy improvement and professional development activities.The Lead Teacher of Science will be a...

  • Operations Assistant

    1 month ago


    Wimbledon, United Kingdom Total Support Services Ltd Full time

    The Championships 2023 runs from Monday 03rd July to Sunday 16th July 2023. We are looking for an **open, friendly** and **approachable** person to join our office team, **supporting the administration and recruitment process in preparation for the Wimbledon Championships 2023** **Key Responsibilities - Prior to Championships** - Ensure that all applicants...

  • Team Vicar

    1 week ago


    Wimbledon, Greater London, United Kingdom Hymns Ancient & Modern Ltd Full time

    St Mark’s Wimbledon is an inclusive, town centre church ready for a fresh start The vacancy at St Mark’s, Wimbledon, presents a wonderful opportunity for someone of vision, energy and imagination to build and develop a modern, town centre church in a vibrant London suburb. We are an inclusive church in the Liberal Catholic tradition, although the...


  • Wimbledon, United Kingdom Wimbledon - AELTC Full time

    **Job details**: - Posted 10 May 2024 - Job type Permanent - Team Club - Reference010705 - Expiry 24 May 2024 **Job description**: We're looking for a Ladies’ Dressing Room Assistant to provide five-star customer service and housekeeping standards in the Dressing Rooms, year-round and during The Championships. **What you will be doing**: **Members’...

  • Product Owner

    4 weeks ago


    Wimbledon, United Kingdom Domestic & General (D&G) Full time

    The Company - Incredible client base, deep expertise_ Over 100 years we’ve grown into the UK’s leading provider of care and protection services for consumer electronics and home appliances. We’re proud to over 9 million customers in the UK alone and operate with a global team of 2,900 people in 12 geographic markets. - We’re building the warranty...


  • Wimbledon, United Kingdom Alexander Lloyd Full time

    Global Head of Innovation Location - South London with VERY flexible working options! £65,000/£75,000 + bens Alexander Lloyd are proud to be exclusively partnering a progressive and forward thinking International Retail/FMCG Organisation with the key hire of a Global Head of Innovation Reporting into the Director of Brand & Product - The Global Head of...


  • Wimbledon, United Kingdom Domestic & General (D&G) Full time

    The Cloud Infrastructure Manager role leads and manages the Cloud Infrastructure Support Team within Domestic & General (D&G). The team is part of our third-line support services at D&G - supporting the company’s network, server (Windows & Linux), storage and cloud infrastructure (Azure & AWS). The geographically dispersed team, comprising of eight...


  • Wimbledon, United Kingdom Pear recruitment Full time

    **Senior Sales Negotiator - South West London** **Basic salary :£20,000 + Commission (OTE £50k) + Company Car** Working a five day week, including every Saturday with a day off during the week. We are currently searching for a dynamic, results orientated and determined Senior Sales Negotiator, to lead a successful team for our client who are a...


  • Wimbledon, United Kingdom HFH Healthcare Full time

    Hours of Work: Full-time Responsible to: Director of Nursing At HFH Healthcare we meet the growing need for complex care by providing specialist nurse-led services to adults and children in their own the homes, in and around London. Working in partnership with the NHS continuing healthcare teams, our enhanced level of specialist clinical support enables...


  • Wimbledon, United Kingdom Wimbledon - AELTC Full time

    **Job details**: - Posted 24 November 2023 - Job type Permanent - Team Marketing & Commercial - Reference010065 - Expiry 03 December 2023 **Job description**: We're looking for a Head of Retail, Merchandise and Licensing to lead the strategy, planning and delivery of the Retail & Merchandise programme in order to balance building the brand and optimise the...