Retail Management Team

4 weeks ago

Wimbledon, United Kingdom Wimbledon - AELTC Full time

**Retail Management Team**:
**Job details**:

- Posted 03 January 2023
- Job type Fixed Term
- TeamWork at The Championships
- Reference008445
- Expiry 22 January 2023

**Job description**:
We are looking for individuals who can work as part of the Retail Management Team at The Championships providing a first-class service to visitors.

**Background**:
During The Championships, the Wimbledon Shop operates four major outlets and eight express outlets across the site. We employ approximately 300 temporary staff to work on our shop floors and in our stockrooms. We also employ 20 additional staff on extended contracts in supervisory positions. Our Management Team are expected to take responsibility for various operations within the Wimbledon Shop including managing our shop floors, motivating and supporting our sales assistants, overseeing stock replenishment and delivering best-in-class customer service for our guests.

**Assistant Managers**:
Assistant Shop Managers will report to and work closely with the Shop Manager in each outlet and will be primarily engaged in the daily operation of the four main shops during The Championships. Duties include overseeing and motivating staff, exemplifying best-in-class customer service, till trouble shooting, leading daily briefings, visual merchandising and liaising with the Stock Room Manager to ensure timely replenishment throughout the day. Each store will be led by the Shop Manager and three Assistant Managers. A rota will be in place to ensure appropriate levels of cover and support throughout the tournament.

**Stock Control Manager**:
**Stockroom Manager**:
Stock Room Managers will oversee the smooth-running of a specific stock room and will supervise 4-6 stock room assistants. Reporting to the Stock Control Manager(s) and working closely with Shop Managers and Assistant Shop Managers, duties will include monitoring stock and sales using a back of house reporting tool, maintaining stock levels on the shop floor, monitoring stock movement between outlets, keeping accurate records of what is coming in and out of the stock room, trouble-shooting stock levels and availability. Stock Room Managers will be responsible for ensuring that the back-of-house environments are well maintained, well organised and safe working environments.

**Warehouse Manager**:
**Express Shop Manager**:
The Express Shop Managers will share responsibility for the eight satellite stores across the site. Duties include managing approximately 30 kiosk staff, ensuring that stock levels are maintained, till troubleshooting, end of day procedures and liaising closely with the Staffing Manager and the Stockroom Managers.

**Other Information**
- Retail Management Team contracts will start on a staggered basis from first week May onwards.
- From the commencement date through to mid-June, Management Team members will support the intake of stock across all outlets. During this period, the team will be primarily engaged with handling and processing incoming stock, as well as dressing our shop floors in preparation for The Championships.
- The Management Team will be extensively involved the Wimbledon Shop’s training week, which takes place prior to The Championships and is intended to prepare all of our staff for their role on either our shop floor or in our stock rooms prior to the event fortnight.
- Post-event, our Management Team will be involved packing down each of our outlets, preparing for and completing a closing stock-take in the final week of the contract.

**Person Specification**
- Smart and presentable while representing the AELTC
- Trustworthy and reliable to carry out duties unsupervised for some periods of time
- Ability to maintain good working relationships with staff at the AELTC
- Excellent communication and English language skills
- High level of numeracy and accuracy when entering data
- Reasonable level of computer literacy, including moderate Excel skills
- Manual work is a requirement of both the pre-event and post-event periods where the Management Team will be primarily involved in the movements of stock about the site. Stock Room Managers will continue to be involved in this type of work during The Championships.
- All staff will be expected to work within the established H&S guidelines.

**Days and hours of work**
- Contracts will assume a 5-day Monday to Friday working week, 9am to 5pm outside of The Championships.
- Contracts will commence on staggered start dates from 1st May, with all contracts finishing on 28th July.
- During The Championships, 3rd to 16th July, the Wimbledon Shop’s operational hours are 7am to 10pm. A rota will be in place to ensure sufficient breaks and cover throughout the fourteen-day event.
- Availability to work on every day of The Championships is a condition of employment at The Wimbledon Shop.

**What we can offer you**
- An opportunity to work at the world’s premier tennis tournament
- A Championships uniform is provided as part of the r

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