Business Operations Team Manager

4 weeks ago


Wimbledon, United Kingdom Lloyd Recruitment Services Ltd Full time

**Business Operations Team Manager**

Lloyd Recruitment Services are proud to be recruiting on behalf of one of our leading clients, a FTSE250 financial services organisation, that seek an experienced Team Manager to own the performance management of an administration team of between 10-15 Administrators,as well as ensuring clients and customers receive a great experience and that relevant work queues and processes are managed, ensuring right first time outputs.

This well established, highly professional organisation are the market leaders in this specific field. A staff focused employer, they have a proven track record in growing and developing their own talent and offer fantastic longer term career developmentpotential.

Alongside the competitive salary, the client offers a comprehensive benefits package annual bonus, generous pension contributions, 4xDIS, private medical insurance (BUPA), 25 days holiday, subsidised gym membership.....and much more This is a hybrid workingposition, currently 2 days in the office and 3 days work from home, offering a great work/life balance

The Business Operations Team Manager is responsible for motivating, supporting and leading a team of administrators to deliver exceptional levels of performance, whilst ensuring the firm’s customer strategy is executed with pace and rigour. The role holderwill have the skills and knowledge to build and deliver an environment that delivers its results through the engagement of its people, and one that fosters personal growth; ultimately ensuring they are seen as a business that is easy to do business with andan employer of choice.

**Main responsibilities**:

- Ensuring all Administrators within your control deliver exceptional performance in line with agreed standards
- Ensuring there is a quality control checking process on all processes, with continuous feedback to staff and training improvement coaching.
- Creating a culture that delivers key performance metrics and in a way that promotes firm values by proactively coaching and supporting your team

My client seeks an experienced people manager with proven experience within a multi-function administration / customer service environment, ideally gained from the financial services / insurance sectors, or another regulated industry.

Applicants will have proven experience of leading and managing teams, with proven team building and leadership capabilities within a highly customer focused environment. They will possess the ability to identify training needs and bridge the gap througheffective coaching, as well as the ability to interpret data and produce accurate reports. They will be able to effectively prioritise and execute tasks in a high-pressure environment, utilising their strong planning and delivery management skills.



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