Technical Support Advisor

4 weeks ago

Birmingham, United Kingdom Amplivox Limited Full time

**Technical Support Advisor Role Profile**

**The Role**

Amplivox are looking to appoint a Technical Support Advisor to join the Operations team in supporting its continued business development and growth.

**Key Areas of Responsibility**
- First/second line customer support/communication - verbal and written.
- Escalate technical issues that you cannot resolve, but also learn from them for the future.
- Liaising with customers regarding the servicing, repair and upsell of equipment.
- Contributing to the growth of the Service and Calibration business
- Dealing with general customer enquiries, providing further information
- Producing quotations
- Receiving, processing, and completing orders (Service, Consumables)
- Updating Customer Relationship Management (CRM) software
- Supporting UK sales team, for example with instrument loan requests.

**Who is this role suited to**

This role will suit those who have excellent attention to detail and willing and able to learn and develop, especially at a technical level. Amplivox have a successful track record in developing colleagues with plenty of room for future progression.

**Education / Experience**
- Some previous customer service / technical experience is desirable and advantageous.
- Good general standard of education
- Excellent attention to detail
- Good communication and interpersonal skills
- Confident telephone manner
- Ability to build customer relationships longer term.
- Applicants must be computer literate and have a good knowledge of Microsoft Office systems.

**Package**

/ Office Based / Monday to Friday

A competitive salary is offered, 25 days holiday, private medical insurance and excellent pension scheme.

**Benefits**:

- Company events
- Company pension
- Free parking
- Private medical insurance
- Sick pay
- Transport links

**The Company**

Amplivox are a global and market leading medical device manufacturer and solutions supplier. Amplivox is a strategic company within a larger group of companies with a clear focus to make a positive impact. We achieve this with a key focus in the workplace where we value a collaborative and innovative approach which is based on trust and responsibility. As a team, all colleagues play a vital role in defining and contributing towards our goals.

**Salary**: £23,000.00-£26,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Flexitime
- Free parking
- Private medical insurance
- Sick pay

Schedule:

- Flexitime
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Birmingham: reliably commute or plan to relocate before starting work (required)

Application question(s):
**Experience**:

- technical service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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