Network Data and Voice Support Officer

2 months ago


Port Talbot, United Kingdom Swansea Bay University Health Board Full time

Swansea Bay University Health Board is offering an exciting opportunity for a Network Data and Voice Support Officer to work within an ambitious ICT Operations team. The individual will need to have some Networking experience, be self motivated with a desire to learn new technologies.

Main duties but not limited to

Provide support for the Health Boards' business-critical network and phone system.

Resolve day to day issues arising from service desk incidents.

Devise and update support documentation, including confidentiality & data standards

Assess the security impact and implications of incidents and report to Line Manager accordingly.

Escalate support issues as appropriate.

Ensure that scheduled work is completed within timescales to agreed
quality standards and in line with departmental procedures.

Understand and abide by the Health Board IT Security, Internet, and E-mail policies.

Advise Health Board personnel on IT security matters as appropriate.

Online Cisco Training will be provided.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.

As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.

There are also apprenticeships, work placements and volunteering roles available.

Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.

If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.



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