Operations Coordinator

2 weeks ago


Cirencester, United Kingdom Sentinel Systems Full time

**Job Overview**:
We are seeking an Operations Coordinator to join our team. As an Operations Coordinator, you will play a crucial role in supporting the day-to-day operations of our organisation. This position requires strong organisational skills, attention to detail, and the ability to multitask effectively. If you are a proactive problem-solver with excellent communication skills, we would love to hear from you.

**Key Responsibilities**:

- Manage sales order process from receipt of order to timely generation of invoices
- Provide exceptional customer support by responding to inquiries and resolving issues in a timely manner
- Generating spare parts quotes
- Assist in planning workload and diaries for engineers
- Collate engineer’s hours and monthly vehicle & van stock reports
- Reconcile job sheets to work diary
- Liaise with purchasing/stores on product and consumable stock levels
- Inputting delivery receipts onto Sage
- Updating trackers & order pipeline report
- Create BOMs within Sage 50 and amend parts used on job completion
- Assist with incoming phone calls
- Monthly reconciliation of credit cards
- General office duties

**Attributes**:

- Excellent customer service skills
- Flexible and dynamic with a ‘can do’ attitude
- Ability to prioritise and manage a varying workload
- Excellent written and verbal communication skills
- Must be well organised, efficient and personable with a confident manner
- Ability to build enduring relationships with colleagues and customers alike

**Experience & Skills**:

- Proficient in Microsoft 365 Teams, Excel & Word
- Experienced user of Sage 50 beneficial
- Possess excellent interpersonal and communication skills
- Proficient telephone manner

**Salary & Benefits**:

- Competitive salary
- Annual leave of 22-days plus statutory holidays
- Paid day off for your birthday
- Life Assurance

We offer competitive compensation and benefits packages. This is a full-time position with opportunities for growth within our organization.

**Benefits**:

- Life insurance

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 2 years (required)
- Administrative experience: 2 years (required)

**Language**:

- English (preferred)

Licence/Certification:

- Qualification (preferred)

Work Location: In person


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