Admin Support Officer

2 days ago


Wood Green, United Kingdom Novax Recruitment Full time

Haringey
£12 per hour
Full Time Contract

Novax Recruitment is currently seeking an Admin Support Officer. This is a temporary contract working full time hours.

Role Purpose

Main Responsibilities
- To be responsible investigating and responding to enquiries received in relation to parking and highways services
- To collate information from various sources, including liaising with technical staff services and cross service officers to prepare comprehensive, prompt responses to enquiries.
- To liaise with officers in customer services, the corporate feedback team, assisting with complaint resolution and when required liaise with complainants to ensure a comprehensive understanding of concerns and achieve quick resolutions.
- To be proficient in the use of IT systems and to develop detailed working knowledge of service specific IT system ( Taranto System).
- To provide general support to the service management team, and when required organise meetings with external participants and taking minutes of key meetings.

Generic Responsibilities
- Understanding, knowledge and ability to follow guidelines that ensures compliance with Health and Safety at Work, Data Protection and other statutory requirements.
- Understanding and commitment to promoting and implementing the Equal Opportunities policies.
- Knowledge and experience of using IT.
- To undertake any other temporary responsibilities aligned with the overall purpose and grade of the role.

Knowledge, Qualifications, Skills and Experience
- Excellent verbal communications skills and the ability to deal effectively with customers in a regulatory service, adhering to policy and guidelines while resolving concerns.
- Excellent literary skills with the ability to draft responses to customer enquiries on parking and highways issues.
- Experience in the use of IT systems
- Enthusiastic and self-motivated with a positive and constructive approach to work and a polite, professional and helpful manner.

For more information, please contact Conor 01615491999 or follow the job advert to apply.



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