Business Support Assistant

2 weeks ago


Renfrew, United Kingdom NHS Scotland Full time

This is a full-time position offered on a fixed contract for 24 months.

An opportunity has arisen for a full time a Business Support Officer to join the admin team supporting Community Treatment Rooms and District Nursing Single Point of Access (SPoA). SPoA provides a referral and call management service to district nursing services across Renfrewshire.

The post-holder will provide a comprehensive business administrative service to the Community Treatment and Care Team Lead and District Nursing Single Point of Access as required.

The post is an essential part of the Community Nursing SPoA service and will also provide administrative support the implementation of the CTAC programme within Renfrewshire. The SPoA provides a referral and call management service to District Nursing, Treatment Room and Phlebotomy services across Renfrewshire. The post-holder has to deal with staff within the wider NHS organisation and those external to the organisation who have contact with the service.

The post-holder is required to have excellent communication skills and has an important role in projecting a positive and professional image of the service. They may have to act in the absence of direct supervision with tact and diplomacy. The post-holder will on occasion be first point of contact for complaints. The post-holder may be required to deal with staffing issues in the absence of Snr Business Support Officer.

The post-holder will often have to respond to conflicting demands from team members whilst managing a varied workload and will be required to use own initiative and judgement in prioritising key and urgent tasks.

Based in one location the service supports District Nursing/Treatment Rooms across a number of bases. The service currently operates between the hours of 8.30 am to 4.30 pm (Monday to Friday). The post holder reports directly to the Snr Business Support Officer and will deputise for the Snr Business Support Officer providing supervision of Call Handlers for the Service during periods of absence.

**The post holder will require to have**:
Good communication skills
Computer literate and have good keyboard skills
Ability to work well under pressure
Previous experience of call centre or similar work desirable
Customer care focused and good telephone skills, helpful and pleasant manner
Excellent team working skills

The post-holder must be reliable and flexible to meet the needs and demands of the service.



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