Customer Services Advisor

3 weeks ago


West Bromwich, United Kingdom Central Window Systems Full time

**ROLES AND RESPONSIBILITIES**

**Customer Services Advisors**

Purpose:
To assist with various customer services tasks. To support and liaise with other departments, employees, suppliers and customers to ensure clear and concise communication, and all tasks are completed in full and on time.

Main Duties:

- Reporting into the Customer Services Manager you will be required to undertake tasks in line with the needs of the business.
- Process orders received via various channels, in a timely manner.
- Raise any potential issues regarding any orders.
- Continuously engage with customers via various methods and ensure requests are processed accurately and efficiently.
- Answer all customer related queries and respond within agreed turn around period.
- Develop relationships with existing and new customers to provide an excellent customer experience.
- Liaise with suppliers and place orders for specific items, if and when requested.
- Ensure communication is relevant and concise and always answering queries in a professional & consistent manner.
- Be proactive in monitoring the progress of orders.
- Support and liaise with other departments, employees, suppliers and customers to ensure clear and concise communication, and all tasks are completed in full and on time.
- Cover for other team members when they are not there.
- Any other reasonable duties as and when required.
- Maintain a clean and safe working environment by ensuring housekeeping and health and safety standards are maintained.
- Ensure all paperwork (both hard copies and electronic copies) are filed and stored in the correct place.
- Complete any other reasonable additional duties as requested by management.

This is a role supports the whole customer services process, ensuring all tasks are completed to a high standard and efficiently.

Report to:

- Customer Services Manager

**Job Types**: Full-time, Permanent

**Salary**: £13,106.91-£23,780.43 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- On-site parking
- Wellness programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person

Reference ID: Customer Services Advisor



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