Customer Service Advisor

6 days ago

Manchester, United Kingdom Wex Europe Services Ltd Full time

Are you passionate about delivering an excellent service? If you are looking for a rewarding new role, with an organisation that truly cares about its people, then do not let this Customer Service Advisor opportunity pass you by

WEX Inc. is a leading provider of business to business physical, digital and virtual card payment solutions. WEX’s fleet, corporate and health payment solutions provide its customers - comprising small businesses, large fleets and corporations - with unparalleled security and control across a wide spectrum of business sectors. We are executing against a multi-pronged growth strategy that enables us to maintain our leadership position and we hire people who share our passion for continuous innovation, client service and process improvement. We are undergoing a significant growth strategy and are looking for talented individuals to join us.

What’s on Offer?
- Competitive basic salary
- Working Monday - Friday (7.30 am - 4 pm)
- Fantastic work-life balance
- Hybrid Working
- Company pension & life assurance scheme
- Generous holiday allowance of 25 days plus bank holidays
- Holiday purchase scheme, the ability to get an additional 5 days annual leave per year
- Life assurance, company sick pay and pension scheme
- Employee Fuel Card (after 6 months)
- Employee discount platform
- Incentives schemes, companywide and departmental
- Continuous training, coaching and development within a helpful and encouraging environment
- Career progression opportunities
- Key Responsibilities of the Customer Service Advisor:

- Add value by promoting products and services to our Customers
- Answer all inbound Customer service calls, Live Chats and respond to E-mails
- Assist in identifying and resolving areas that reduce chargeback liability or queries
- Consistently aim to deliver a world class experience with every customer interaction
- Ensure all enquiries are resolved within timescales/deadlines specified
- Highlight faults and change requests for website software and processes
- Keep Team Lead informed of any issues within the department
- Liaison for Fraud enquiries/investigations with Customer and Fraud Analyst
- Management of Micro sized Customer to retain accounts and maximize revenue
- Skills & Experience Required:

- Able to manage complaints/difficult situations /customer matters to a satisfactory resolution
- Ability to handle new and varied workload/process
- Accurate data entry skills
- Establish and maintain co-operative and effective working relationships
- Excellent PC skills including Word and Excel
- Excellent communication skills
- Good listening skills - recognize the importance of understanding customer requirements
- Interest in improving own capabilities by acquiring knowledge and learning new skills
- Self-motivated, organized and can work on own initiative
- What’s Next?
If you have the skills and passion to take on this Customer Service Advisor role, we would love to hear from you. APPLY NOW for immediate consideration.
- DIRECT APPLICANTS ONLY, NO AGENCIES

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