Ocean Operations Administrator

5 months ago


Antrim, United Kingdom Brook Street Full time

Brook Street is working with our client in Antrim to recruit an Ocean Operations Administrator on a full-time permanent basis for their Road Freight department

**Responsibilities**:

- Liaise with customers ensuring that customer requests and queries are met and dealt with in accordance with a high level of customer service.
- Liaise with suppliers and service providers to ensure customer expectations are met or exceeded.
- Maintain all relevant records on the company's costing system, ensuring profit margins are maintained and accurately reported.
- Ensure all customers are invoiced in a timely and accurate manner.
- Prepare and submit all relevant paperwork, including, but not limited to, bills of lading, commercial invoices, NES declarations.
- Liaise with company finance department ensuring all sales and costing queries are dealt with in an efficient and effective manner.
- Ensure good filing and housekeeping of all associated paperwork.
- Carry out projects related to departmental responsibilities as and when directed by the departmental head.
- Maintain and update customer monitor sheets and web-based tracking systems.
- Prepare job files for customs clearance.
- Any other duties which can reasonably be required of the post holder in order to meet operational requirements.

Essential:

- Experience of preparing and working with road freight documentation
- Effective communication skills.
- At least one year's experience in European Road import/export operations
- At least one year's experience in a customer service industry
- Ability to demonstrate good time management skills
- Ability to work unsupervised and be a team player
- Ability to work to tight deadlines

Desirable:

- At least one year's experience in a customer service / logistics role -preferably with ocean export, import and EU road experience
- Practical experience of job costing systems. Experience of preparing and working with ocean / road freight documentation.

Salary for this role will start on depend on experience - 24-26k per annum



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