Incident Subject Matter Expert

3 months ago

Northampton, United Kingdom Royal Mail Group Full time

£51,483 (additional shift allowances available) plus company pension scheme with highly competitive contribution rates, generous annual leave offering of 25 days, plus bank holidays, increasing with years of service

Permanent, Full time

Midlands Super Hub, Crick, NN6 7HQ

The Royal Mail’s Engineering team is looking to add a Senior Engineer to the team as an Incident Subject Matter Expert to our Midlands Super Hub site. Here you will rotate in a team of 5 personal. Here at the Midlands Super Hub we process up to 1 million parcels per day. You will become a key part in improving performance coaching and developing and improving the site within a team of 40 plus engineering team.

About the Role

You will be the Senior engineering representative within the system control room & business unit; monitoring key performance metrics throughout operation, providing technical support to the operational management team and driving efficiency of the automation. You will also:

- Provide expert technical support during the operation including; management of complex breakdowns, analysis of technical data, support front-line technicians and ensure the engineering team are responding to automation issues in a timely manner.
- Ensure effective knowledge transfer of Beumer technologies and systems, working closely with BG System Analyst to ensure technical expertise remains on-site at the end of support contract
- Manage on-site escalation process for hub automation breakdowns and IT related issues.
- Manage technical performance, direct and perform technically driven maintenance activities to drive improved reliability and performance KPIs, providing first line technical leadership, guidance and support for all engineering grades within the Hub

About you

You will be a highly skilled engineer with a proven background of leading the analysis of complex technical issues. TO be eligible for the role you should hold a minimum of a level 4/5 (HNC/HND) and preferably a level 6 (degree) qualification in engineering. Ideally you also:

- Are a qualified machinery directive compliance assessor (PUWER) - or prepared to work towards
- Are a IOSH Managing Safety qualified and certified manager - or prepared to work towards
- Have knowledge and experience of delivering ISO 55000 asset maintenance strategies
- Have high-level of analytical, detailed data analysis and systematic problem-solving skills
- You can demonstrate strong leadership, communication, influencing and senior leader stakeholder management skills
- Have experience of leading professional technical engineering teams
- Have knowledge and practical experience of deploying continuous improvement processes

Extra Benefits
- RMG Share Schemes - partnership and matching share offer
- Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
- Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
- Supportive and generous company sick pay
- Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
- Lifestyle benefits - You can purchase a car, bike, home technology or mobile phone, or choose from a range of health benefits and insurance products. You make regular payments from your salary, and so could save on tax*. - Financial support - information and services to help you manage debt and grow your financial knowledge, with debt consolidation & savings plans*
- Your peace of mind with - Healthcare CashPlan, Dental Cover, Additional Life (life insurance) & Additional Life Partner, Hospital & Death Benefit Plans; Voluntary Critical illness & Voluntary Critical illness Partner
- Free & discounted RMG products - free keep safe & redirection, partner discounts
- Free stamps at Christmas
- Available only to perm employees

Your career in safe hands

At Royal Mail we value our people and we want our people to be proud to work for our businesses.

We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. We are responsible for the largest B2B customer database in the UK and are one of the largest employers in the UK, providing one in every 194 jobs.

An operation of this size needs a strong support network, and the HR, Legal, Finance, IT, Risk & Governance, Customer Experience, Sales & Marketing departments are all integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.

Next Steps

The next stage of the selection process will be a face to face/virtual interview consisting of competency based and role specific questions.

Trust forms the foundation of everything we do in Royal

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