Customer Support Advisor
3 weeks ago
Our client is currently recruiting a Customer Support Advisor based in their Head Office in Chester. It is a busy phone based role which includes order capturing, up-selling/cross-selling key products, being a customer service channel for our licensees,building relationships with our logistics and supplier partners as well liaising with our field teams.
**Client Details**
Our client is based in a vibrant part of Chester city centre with outstanding offices/views. Our client prides itself in the culture they have developed across the business - this has been produced by the team themselves which means they live these throughto the core of the business.
**Description**
Key Responsibilities
- To call and maintain a diary of pubs/licensees each week and process their drinks orders.
- To sell key brands into our pubs to ensure each of our licensees has the best product range available for their customers.
- To drive licensee engagement with the online ordering platform and support licensees in using it efficiently.
- Inbound and Outbound general queries and calls from customers/third parties
- Provide a friendly, professional and supportive front line contact service to licensees
- Manage important tasks which form part of the drinks supply service, some of which require time critical action
- Flexibility to cover other department tasks or assist as required
**Profile**
Skills and Experience
- Positive in all situations, even under the most testing circumstances.
- Great time keeping.
- An effective communicator who has the respect of their colleagues - Polite and confident telephone manner.
- Proactive - looking at opportunities to support in advance
- Willing to go the extra mile for customers, colleagues and their team.
- Resourceful - having a 'can do' attitude to think around problems to find a solution.
- Tenacious - to see things through to completion.
- Must have experience using Excel.
**Job Offer**
- Monday to Friday (Office Based)
- Competitive Market Salary
- Company Social Events
- Progression opportunities
- 25 days Holiday
- Wide range of benefits including Pension schemes
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