Compass Data Advisor

6 months ago

Newcastle upon Tyne, United Kingdom Cisco Systems Full time

The Compass Data Advisor - IBC Consultant team is passionate about the growth of Professional and Advanced Services. We adopt a "better together" philosophy, build creative practices and approaches, gather significant insights, drive portfolio and delivery improvements, and educate others for an expanded impact.

What You'll Do

The Compass and CXIB team are looking for consultants to join our team in a non-quota carrying role that collaborates with Service Sellers Premium, Service Sellers Core, Services Sales Specialists, Renewals Managers, IB Analysts, Sales and Partners on Cisco service offers.

Responsibilities as a Compass Data Advisor - IBC Consultant you will:

- Have a strong background in presentation skills and can effectively communicate in a virtual environment.
- Identify and communicate key standard processes to drive and successfully recommend Cisco services.
- Use Cisco internal tools effectively and efficiently.
- Be able to work with large quantities of requests.
- Conduct interactive sessions to enable sellers with necessary skills and knowledge to interpret data and present to their customers. Compass Data Advisor - IBC Consultant will help to:

- Tell a story by identifying customer challenges in the data and explaining how the CX offer can help alleviate the challenge.
- Have a deep understanding of the data insights to be able to answer questions or objections about how the recommended services will help.
- Explain the sources of the data used to deliver the customer insights.
- Review and understand customer needs based on insights; use insights and knowledge to drive business development.
- Collaborates with IB Analysts to define customer scope and hierarchy definition.
- Supports the RM in the renewals motion with the customer in partnership with the account team from opportunity identification to close.
- Review IB Analysts aggregated customer IB view to enable RMs and account teams to complete agreed product, software and service strategies.
- Delivers analytical work (Customer insights) to enable the RMs to identify and implement timely renewal and expansion opportunities.
- Offers recommendations to RMs and Account teams for solution gaps/upsell and cross-sell potential across annuity and product.
- Ability to present to the customer the IB findings if requested by RMs or Account team.
- Enables RMs to provide risk assessment at T-9, T-6 and T-3 for all contracts, products and services.
- Deliver an on time forecast of the renewals being supported including service dollar commit.

Who You'll Work With

You will be part of CX Programs and Renewals Optimization team, working with CPS IB Analyst, Deal Assurance, Renewals Manager, Service Sellers, STC’s and Sales to provide Installed Base insights and provide recommendations towards optimized renewal outcome, and creating pipeline of Cisco service offers.

Who You Are

You are a creative, skilled individual passionate about technology and building rapport with sellers. You are ready for new challenges and can understand and translate business requirements into actions for the sales teams.

Requirements:
2+ years of professional experience in data analytics, business analysis or comparable analytics positions with a passion for helping sales. Excellent communication (verbal and written) and interpersonal skills. Strategic problem-solving skills, attention to details and outstanding organizational skills. Ability to deal with ambiguity and competing objectives in fast paced environment. Strong standout colleague - need to enjoy pulling folks from various departments together.

**Why Cisco?**

WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality,

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