Customer Service Advisor

1 week ago


Newcastle upon Tyne, United Kingdom CV-Library Full time

Customer Service Advisor
Based in Newcastle | on-site role with some flex for hybrid working
Full Time role | Monday to Saturday | 35 hours per week between 8:00am and 6:00pm
Temp to Permanent role | 6 months Temp initially | January 2025 starts
Pay rate up to £13.00 per hour + holiday pay

Search are delighted to be partnered with a Nationwide Financial Services organisation based in Newcastle to recruit a number of Customer Service candidates starting in January 2025 due to expansion of their products & services.

In this role you will provide exceptional customer service across telephony, email & live chat support to customers of the organisation with a particular focus on financial queries.

Duties involved in this role will include:
* Provide outstanding customer service through phone, email, and live webchat
* Respond to customer inquiries regarding transactions and financial products
* Offer guidance and information on account features, terms, and services
* Assist customers with managing their accounts, including balance inquiries, transactions, payments, and fraud-related issues
* Resolving any customer complaints effectively, ensuring a positive resolution in line with company policies
* Ensure that empathy & compassion are used when dealing with particularly difficult situations such as bereavements
* Process account changes for customers including address updates, card replacements, and beneficiary changes
* Ensure customer records are accurate & held correctly in line with requirements

In order to be considered for this role your skills and experience should include:
* Previous experience of providing exceptional customer service - this experience is ESSENTIAL
* Candidates with previous experience in Financial Services or a Call Centre environment would be preferred, although consideration will be given to candidates from a F2F/Retail background
* Excellent interpersonal & communication skills, both written and verbal
* Excellent organisation & problem-solving skills

If this is the role for you, apply now

Please note that only applicants who have the required skills and experience detailed above will be considered for this role.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age



  • Newcastle upon Tyne, United Kingdom Switch Advisor Partners Full time

    **About us** Switch Advisor Partners is a small business in Newcastle upon Tyne. We are professional, customer-centric and inclusive. Our work environment includes: - Modern office setting - On-the-job training - Company perks - Safe work environment Job Description: Customer Service Call Center Representative **Responsibilities**: - Answer incoming...


  • Newcastle upon Tyne, United Kingdom First Recruitment Group Full time

    **Customer Service Advisor** **Location: Stoke-on-Trent** **£22,000 with Commission (OTE to earn £24,000 within 1 year)** Are you a proactive and friendly individual with a passion for helping others? Do you thrive in a dynamic and evolving environment? If so, my client is looking for you to join their team as a Customer Service Advisor in Stoke-on-Trent...


  • Newcastle upon Tyne, United Kingdom First Recruitment Group Full time

    **Customer Service Advisor** **Location: Stoke-on-Trent** **£22,000 with Commission (OTE to earn £24,000 within 1 year)** Are you a proactive and friendly individual with a passion for helping others? Do you thrive in a dynamic and evolving environment? If so, my client is looking for you to join their team as a Customer Service Advisor in Stoke-on-Trent...


  • Newcastle upon Tyne, United Kingdom Page Personnel Full time

    A new exciting Permanent Customer Service Advisor Position in Newcastle! - Working for a reputable business within the Property Sector! **About Our Client**: Page Personnel have just registered a new exciting Permanent Customer Service Advisor Position to work for a reputable business within the Property Sector! This would be an exceptional opportunity for...


  • Newcastle upon Tyne, United Kingdom CV-Library Full time

    Customer Services Advisor +6 months + +On site working in Newcastle +£12-£15 ph Skills: +Customer Services experience +Excellent communication skills +Experience resolving customer complaints +Inputting information into databases Our client has a long-established partnership with a Major UK High Street Bank, where they manage their...


  • Newcastle upon Tyne, United Kingdom Russell Tobin Full time

    What are we looking for in our **Customer Service Advisor?** **Customer Service Advisor - Newcastle - Contract to Perm** **Client is a major UK High Street Bank, looking for colleagues to join the team of Customer Service Advisors** - Answer contacts promptly and professionally - Log/Validate all contacts on the provided case/call logging system. - Resolve...


  • Newcastle upon Tyne, United Kingdom Russell Tobin Full time

    What are we looking for in our **Customer Service Advisor?** **Customer Service Advisor - Newcastle - Contract to Perm -** £11.44 to £12.44 an hour.** **Client is a major UK High Street Bank, looking for colleagues to join the team of Customer Service Advisors** - Answer contacts promptly and professionally - Log/Validate all contacts on the provided...


  • Newcastle upon Tyne, United Kingdom CBSbutler Holdings Limited trading as CBSbutler Full time

    Customer Services Advisor+6 months ++On site working in Newcastle +£12-£15 phSkills:+Customer Services experience+Excellent communication skills+Experience resolving customer complaints+Inputting information into databasesOur client has a long-established partnership with a Major UK High Street Bank, where they manage their personal lending business. They...


  • Newcastle upon Tyne, United Kingdom Digby Morgan Full time

    summary - _ newcastle upon tyne, north east_ - _ £13.00 - £17.00 per hour_ - _ contract_- specialism - it- sub specialism - support- reference number - PR-1219527 - job details Customer Service Representative / Advisor £13.00 to £17.00 per hour 6 Months Contract A well established consultancy firm is looking for a Customer Service Representative /...


  • Newcastle upon Tyne, United Kingdom CCA Recruitment Group Full time

    Due to incredible growth, we are looking for Customer Service Advisors to work with one of the Biggest Banking Organisation in the UK. Customer Service Advisor - Based at Newcastle Upon Tyne office. Permanent - Full Time Monday to Friday 8am - 8pm, Saturday 08:30am - 5:00pm. As a Banking Customer Service Advisor you have our customers interests are at...


  • Newcastle upon Tyne, United Kingdom Fusion Lifestyle Full time

    We are now hiring Customer Service Advisors **Who We Are**: Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we serve. **Who You Are**: We are looking for local people who share our passion for customer service, accept only the best, and...


  • Newcastle upon Tyne, United Kingdom Specsavers Full time

    **Customer Service Advisor** **Location: Newcastle Kingston Park** **Working Hours: 40 hours per week to include weekend working** **Full Training provided** **Specsavers Perks** **Friendly, Supportive Team** **Customer Service Experience is preffered for this role** Looking for something new and a varied role? We are looking for a Customer Focused**...


  • Newcastle upon Tyne, United Kingdom CV-Library Full time

    Customer Service Advisor Upto £17.20 (PAYE) 6 Months Contract Newcastle - Onsite Shift Work - Monday to Sunday A well established consultancy firm is looking for a Customer Service Representative Advisor to join their team on a 6 months contract with possibility of extension As a Customer Service Representative you will support customers with...


  • Newcastle upon Tyne, United Kingdom Randstad Technologies Recruitment Full time

    Customer Service Advisor Upto £17.20 (PAYE) 6 Months Contract Newcastle - Onsite Shift Work - Monday to Sunday A well established consultancy firm is looking for a Customer Service Representative Advisor to join their team on a 6 months contract with possibility of extension As a Customer Service Representative you will support customers with any enquiries...


  • Newcastle upon Tyne, United Kingdom Hadrians Recruitment Full time

    On behalf our award-winning Financial Services client, we are looking to recruit exceptional Customer Advisors to join their Insurance team. As a Insurance advisor, you’ll be at the forefront of the business and representing the brand. You will be supporting our customers through their journey, whether this is just a initial enquiry or if the customer is...


  • Newcastle upon Tyne, United Kingdom Specsavers Full time

    **Customer Service Advisor** **Store: Specsavers Newcastle-Kingston-Park** **Hours: Full time - 40 hours (weekend working is essential)** **Benefits: Additional birthday day off, Specsavers perks programme, staff, friends and family discounts, Wecare & Headspace, enhanced family & sick leave** - **Full Training provided - with great progression...


  • Newcastle upon Tyne, United Kingdom CV-Library Full time

    Benefits * Competitive salary plus performance related bonus * 29 days holiday including public holidays plus additional days with service * ​Pension contributions * ​Referral bonus scheme * ​Enhanced parental leave * ​Enhanced sick pay * ​Talk to us about flexible working * ​VIP Awards...


  • Newcastle upon Tyne, United Kingdom Mitie Full time

    **Contract Type**: Permanent **Type of Employment**: Full Time **Hours**: 40 Per Week **Shift**: 0700-1530 or 0800-1700 daily **Salary**: £24,000 per annum **Location**: Benton Park View - Newcastle upon Tyne - BPR014 Newcastle Estate We are looking for a highly personable, empathetic, and driven Customer Service Advisor to join the Mitie team. As a...


  • Newcastle upon Tyne, United Kingdom ABL 1Touch Full time

    **Customer Service Advisor** **(This is a Maternity cover contract)** Do you have a passion for delivery first class customer service? Want to join a growing company with career progression opportunities? If so, we have an exciting role for you! **What we offer you?** - 28 days holiday (including bank holidays) - Healthcare Cash Plan (including Gym and...


  • Newcastle upon Tyne, United Kingdom Switch Advisor Ltd Full time

    Looking for high motivated individuals in Newcastle! The Customer Servicerole comes with a combination of routes to market such as B2B, B2C, with constant development and uncapped earnings **Responsibilities**: - Converting warm and cold leads into sales through a direct sales approach. - Creating your own sales opportunities: cold leads in business to...