Customer Relations Assistant
3 weeks ago
**Full Time**:
**Permanent**:
- CUSTOMER RELATIONS ASSISTANT
- Salary - £25k-£30k with £33k-£35k OTE - Uncapped
- Location - Pill, Bristol
- Hours of work - 9am-5pm
- Days of work - Monday-Friday
- Reporting to - Sales & Development Director
- Purpose of the role:
- Provide the first point of contact for customer, building strong business relationships to ensure that we are providing them with the right products for their needs whilst gaining insight to their strategies and goals and at the same time identifying sales opportunities for the business development managers.
- Job Objective:
- 1. Build relationships with key decision makers within your client's business.
- 2. Deal with administration, focusing on customer retention.
- 3. Ensure actions from calls are recorded and followed up in accordance with targets set.
- 4. Work with other members of the business to recognise and address new business opportunities for existing clients.
- 5. Keep active on social media and engage with marketing posts.
- 6. Initiate customer meetings with decision makers for the business development managers to present customer proposals and quotations (virtually or in person as appropriate)
- 7. Provide accurate sales forecasting of anticipated sales and regular activity reporting.
- 8. Manage and develop an account base of existing clients.
- 9. Seek out new lead generation opportunities through referrals and introductions.
- 10. Responsibility for account development plans
- 11. Support colleagues to ensure the business exceeds client's expectations.
- 12. Ensure best practice and procedures are followed to ensure professionalism is delivered at all times
- 13. Always deliver excellent customer service to existing and prospective clients
- 14. Keep abreast of industry and technology developments.
- 15. Report to the management team on any improvements, change requirements and innovation you believe will improve quality management system.- Skills and competencies required:
- Exceptional customer service skills
- Skilled negotiator
- Highly organised with an eye for detail
- Ability to operate in a fast paced environment
- Ability, experience and interest in technology to allow for meaningful discussion with customers
- Good understanding of social media to positively promote the business
- Confident on the telephone and in online meetings via Teams/Zoom
- Commercially minded with good business acumen
If you have any questions about the role, please call Gi Group Bristol on 01174569777**Office & Commercial**:
**Customer Services Executives**:
**KH230817230665 - Bristol**:
**Pill, Bristol - Somerset**:
**£25000 - £30000 per annum**:
**GBP**:
**per annum**:
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