Neighbourhood Housing Officer X2

3 weeks ago


Gateshead, United Kingdom Triumph Consultants Ltd Full time

**What's involved with this role:
**Temporary Neighbourhood Housing Officer x2 - Neighbourhood Services
**Reference no: Gateshead 1000547214925294**

**Pay Rate: £15.43 per hour PAYE**

**35-37 Monday to Friday, normal working hours**

**This opening assignment is for 2-3 months**

**City: GATESHEAD**

**Vehicle and Drivers licence essential**

Deliver a comprehensive, customer focused and responsive tenancy and estate management service to sustain tenancies. Supporting tenants and helping to create safe and clean sustainable neighbourhoods.

Key Responsibilities
- Proactively manage a cross tenure patch of properties, including properties managed on behalf of other landlords, providing customer focussed services in line with the company’s service standards and values.
- Become the key local contact for tenants, providing appropriate support and early intervention to sustain tenancies and maximise income.
- Work with vulnerable tenants, making appropriate referrals and liaising with partners and services to develop and monitor support plans.
- Carry out a range of visits to ensure tenancies are sustained and properties are kept in good condition.
- Provide customers with appropriate housing advice and where necessary carry out home visits to assist the rehousing process; this includes visits to approve mutual exchanges and registration of transfers.
- Proactively manage and investigate reports of nuisance and ASB to prevent escalation. Take appropriate action in each case, working in partnership with other services and agencies to seek a positive resolution.
- Undertake reviews of fixed term and introductory tenancies.
- Provide a responsive estate management service to ensure a clean, safe and sustainable environment, reporting and tackling environmental issues daily.
- Carry out scheduled inspections to support and compliment the daily identification of issues on estates and communal areas.
- Liaise with customers, other services, councillors and a range of partners, on occasion this will mean working outside of normal working hours.

**To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF**

**If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do no**t offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.**

Other “Essential Requirements” - Please check to ensure that your CV addresses the following items:
Qualifications:

- 5 GCSE’s A - C or 9 - 4 including Maths and English or relevant demonstrable experience.
- Hold a professional housing qualification desirable.

Knowledge:

- Knowledge of housing and social care issues.
- Knowledge of housing related legislation desirable.

**Experience**:

- Experience of dealing with potentially difficult situations.
- Experience of providing support to vulnerable customers.
- Experience of effective negotiation and communication skills both verbal and written.
- Experience of effective partnership working.
- Experience of managing and prioritising a varied workload.

Skills & Abilities:

- Good organisation and time management skills
- Effective ICT skills - including working knowledge of the Microsoft office packages
- Ability to meet the travel requirements of the role.

ALD

**Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please



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