Apprentice Customer Advisor

2 weeks ago

Durham, United Kingdom Northumbrian WaterEssex & Suffolk Water Full time

**Apprentice Customer Advisor - Call Centre**:

- Salary £19,047, rising to £20,971 in April 2023- Location Pity Me, Durham**About the role**

**Apprentice Customer Advisor - Call Centre**

**Full Time**

**2 Years - Fixed Term**

**Salary - £19,047, rising to £20,971 in April 2023**

**Location - Pity Me, Durham**

**About the role**

We’ve a number of great opportunities to join our customer service team here at Northumbrian Water as an apprentice, where you’ll learn on the job about how to deliver an unrivalled customer experience, which is critical to the success in our business ambition to be National Leader within the Water industry, and to providing world class service.

We’ve a great apprenticeship to become our Apprentice Customer Advisor - Call Centre, as a member of the billing contact centre team you will be answering calls from our customers and helping them with their bill and resolving queries ranging from moving house to setting up a Direct Debt set up or providing advice where they missed a bill payment.

Providing an unrivalled customer experience is essential to us, as our aim is to treat all customers fairly and consistently, to provide experiences that demonstrate respect and empathy always. We always aim to make sure that our people consider how best to serve every single customer.

As a Customer Service Advisor, you will join a friendly and collaborative team. We are passionate about customer service. Depending on your working pattern, you will need to be available Monday to Friday 8am-8pm and Saturday 8am-1pm (you will be expected to work 1 in every 4 Saturdays).

Don’t worry if this is something that you haven’t done before, we’re interested in what you can bring to the role. In return we’ll provide you with training, so you’re well prepared to take calls from our customers. Training is completed on site at our purpose-built contact centre and once fully trained there is the possibility of a hybrid working model.

**About you**

Our customers are at the heart of our business which is why our Customer Service Advisors are positive, enthusiastic people who are passionate about delivering an exceptional customer experience.

From our engagement with customers to create our strategy for our unrivalled customer experience, we knew that customers want to be made to feel special. That’s why we are looking for you to have a passion or track record of delivering great service.

Previous experience in a similar environment would be great, however, just as important are excellent communication skills, and a real drive to wow our customers.

**_ Please note you will be employed through our Apprentice provider called ATA_**

**About us**

NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.

We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.

**Our values**

Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.

Our values are:
Results Driven
- We take responsibility for achieving excellent business results.

Ethical
- We are open and honest and meet our commitments with a responsible approach to the environment and our communities.

Customer Focused
- We aim to exceed the expectations of our internal and external customers.

Creative
- We continuously strive for innovative and better ways to deliver our business.

One Team
- We work together consistently, promoting co-operation, to achieve our corporate objectives.

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