Telephone Advisor

2 weeks ago


NewcastleunderLyme, United Kingdom Citizens Advice Staffordshire North & Stoke on Trent Full time

**Salary: £19,253.00 per year (we are currently undertaking a pay review and there is a pay award pending)**

**About us**:
The Citizens Advice Consumer Service is a Contact Centre role that helps to empower our clients and aid them in their consumer rights. The Centre is a Monday to Friday, 9 till 5 service with no weekend or Bank Holiday work. This position offers a real opportunity to contribute to a successful and growing organisation, where we invest in the wellbeing and development of our staff. Helping over 100,000 clients a year, we have a huge impact nationally to ensure our clients are well informed and well prepared in relation to their consumer rights.

**The Role**:
As a Consumer Advisor, your key job responsibilities will be:

- Providing telephone support and advice to clients that have issues with a contract they have taken out
- Provide and gather information for Trading Standards for consideration of potential enforcement
- Provide businesses with advice on contractual issues
- Identify and aid vulnerable clients
- Provide “Self-Help” information to empower our clients

**The Person**:
We find that the people that really strive in this role have the following characteristics:

- Resilient
- Adaptable to Change
- Willing to take feedback onboard
- They will be a good problem solver
- A good people person
- Not put off by a target driven environment

**In return for your skills and hard work, we will offer you the following.**
- Free Parking (where applicable)
- Competitive Salary
- Free Eye Tests
- Health Assured (an employee assistance package)
- Permanent Health Insurance Scheme
- Cycle to Work Scheme
- A supportive culture that aims to help staff develop both professionally and personally

**Job Types**: Full-time, Permanent

**Salary**: £19,253.00 per year

**Benefits**:

- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Wellness programme

Schedule:

- Monday to Friday

Work Location: One location


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