Energy Adviser

3 weeks ago


NewcastleunderLyme, United Kingdom Citizens Advice Staffordshire North & Stoke on Trent Full time

**Salary: £19,253.00 per year (we are currently undertaking a pay review and there is a pay award pending)**

**About us**:
The Citizens Advice Energy Service is a Contact Centre role that helps to empower our clients and aid them with any energy queries they may have. Including being disconnected, trouble with bills, general disputes with their gas/electric suppliers and much more. This position offers a real opportunity to contribute to a successful and growing organisation, where we invest in the wellbeing and development of our staff. Helping over 100,000 clients a year, we have a huge impact nationally to ensure our clients are well informed and well equipped to deal with their energy dilemmas.

**The Role**:
As an Energy Advisor, your key job responsibilities will be:

- Providing telephone support and applicable legal advice to clients that have issues with their energy companies/ suppliers
- Support clients that are disconnected from their supply and help them get reconnected.
- Identify and aid vulnerable clients
- Provide businesses with advice on energy issues
- Provide “Self-Help” information to empower our clients

**The Person**:
We find that the people that really strive in this role have the following characteristics:

- Resilient
- Empathetic
- Adaptable to Change
- Willing to take feedback onboard
- They will be a good problem solver
- Not put off by a target driven environment

**In return for your skills and hard work, we will offer you the following.**
- Free Parking (where applicable)
- Competitive Salary
- Free Eye Tests
- Health Assured (an employee assistance package)
- Permanent Health Insurance Scheme
- Cycle to Work Scheme
- A supportive culture that aims to help staff develop both professionally and personally

**Benefits**:

- Casual dress
- Company pension
- Cycle to work scheme
- On-site parking
- Wellness programmes

**Job Types**: Full-time, Permanent

**Salary**: £19,253.00 per year

**Benefits**:

- Casual dress
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Wellness programme

Schedule:

- Monday to Friday

Work Location: One location


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