![Terrys Textiles Ltd](https://media.trabajo.org/img/noimg.jpg)
Customer Service Advisor
1 week ago
FEEL UNDERAPRECIATED? LIVE NEAR NEWCASTLE, STAFFORDSHIRE? THEN THIS MAYBE FOR YOU
Terry's are an established 50 year old company.
We started selling on-line over 15 years ago and have become a market leader in the online home furnishings market.
We are still family owned so every employee is hugely important to our company as are our customers. Our company has survived and flourished through repeating customers and recommendations.We are on a new phase of growth in which we need new members to join our team. If you have the CS experience and enjoy helping people then please review the spec below.
Located at
ST5 7RH
Responsibilities & Duties
- Deal with customer order enquiries by phone and providing excellent standards of customer service
- Respond in a timely manner to any customer enquiry and resolve query on first response
- Offer an exceptional service to customers and take ownership and accountability for each call
- Provide an acceptable resolution to customers when dealing with complaints
- Ensure all abandoned calls are responded to within set SLA
Skills & Experience
- Must have call centre experience and is used to dealing with a high volume of calls
- Self motivated with positive attitude
- Flexible in work content and working hours
- Able to work under pressure
- Good organisational skills
- Proficient in Microsoft office, in particular outlook, excel & word
- Confident and professional telephone manner with the ability to diffuse difficult situations
- Fully literate and numerate with a high level of accuracy
- Basic Maths & English
- Must have call centre experience and is used to dealing with a high volume of calls
Salary
Up to £23k PRO RATA Dependant on experience
Must be located in an ST or CW postcode.
Job Types:
Full-time, Permanent
Salary:
Up to £23,000.00 per year
Benefits:
- Employee discount
- Free parking
- Onsite parking
Schedule:
- 8 hour shift
- Weekend availability
Supplemental pay types:
- Quarterly bonus
Application question(s):
- Do you currently Live within commuting distance of our Head Office
Experience:
- call centre: 1 year (required)
Work Location:
In person
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