Customer Experience Advisor

1 week ago

Newcastle under Lyme, Staffordshire, United Kingdom TMT First Full time

Exciting Opportunity as a Customer Experience Advisor

Role:
Customer Experience Advisor

Hours:
Part Time 19.5 hours/week (Saturday + Flexible hours mid-week)

Pay:
£11.00 per hour

About Us:

At TMT First, we are an authorised Samsung Repair Centre specialising in mobiles, tablets, and wearables. With a decade of experience, we've partnered with major international brands to elevate their businesses. Established in 2006, we are now celebrating our sixteenth year, firmly positioned as a market leader.

We don't just repair; we restore, replace, recycle, and, most importantly, we put our planet first and we keep technology alive for longer.


The Role:

Desired Skills and Experience:

  • Previous customer service experience.
  • A sense of accountability and ownership for resolving customer issues.
  • Thrives in a fastpaced environment.
  • Accurate and efficient data entry skills.
  • Teamplayer

Benefits of working at TMT First:

  • Enjoy 30 days of holiday, including bank holidays. (Pro-rota)
  • Seize opportunities for overtime at an enhanced pay rate.
  • Benefit from free parking and canteen facilities with complimentary tea, coffee, and fruit.
  • Earn performance bonuses and take advantage of employee discounts.
  • Participate in the Cycle2Work Scheme.
  • Enjoy cinema ticket discounts.
  • Embrace sociable working hours.
  • Contribute to the Company Pension Scheme.
  • Join yearround social events that foster a sense of community.


If you're ready to bring your skills and enthusiasm to our team, seize this opportunity Join us on this exhilarating ride where every interaction counts, and you contribute to shaping exceptional customer experiences.

TMT First is not just a workplace; it's a vibrant community where passion meets purpose. Are you ready to be a part of it?

Job Types:
Part-time, Permanent

Salary:
£11.00 per hour

Expected hours: 19.5 per week

Benefits:

  • Company events
  • Company pension
  • Cycle to work scheme
  • Free parking
  • Onsite parking
  • Transport links

Schedule:

  • Day shift
  • Every weekend
  • Overtime

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Work Location:
In person

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