Customer Assistant

1 week ago

Newcastle under Lyme, Staffordshire, United Kingdom Marks & Spencer Full time

Under 18 disclaimer

Work Pattern:

Week 1

Monday: 22:00-06:00

Tuesday:
OFF

Wednesday:
OFF

Thursday:
OFF

Friday: 22:00-06:00

Saturday: 22:00-06:00

Week 2

Sunday: 22:00-06:00

Monday:
OFF

Tuesday:
OFF

Wednesday:
OFF

Thursday: 22:00-06:00

Friday: 22:00-06:00

Saturday:
OFF

Purpose

  • To deliver a great shopping experience for their customers, putting customers before task every time
  • Champion new ways of working within stores through an open mindset and positive attitude
  • Complete tasks and processes that deliver 'best in town' standards
  • Serve and sell across all channels brilliantly well
  • Be the voice of our customer to help us continually improve

Key Accountabilities

  • Serve our customers efficiently and brilliantly well on the shop floor and at service points
  • Deliver 'best in town' standards through presentation standards, availability and keeping the store clean and tidy
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices

Key Capabilities

  • Understands how M&S operates, it's strategy, future and the role they play
  • Committed to delivering excellent work fast with great attention to detail
  • Open to and acts on feedback, asking for this regularly
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Is curious and asks questions to challenge the status quo ask why the company does things the way it does things
  • Effective at communicating their intentions to others; ensures communication is clear and simple
  • In control of their own reactions and considers how to share their perspective to create better reaction for team
  • Copes well with change and work challenges and recovers quickly from its impact
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection

Technical Skills/ Experience

  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Understand customer needs and spot selling opportunities
  • Adapting to change
  • Good Knowledge of VM principles

Key Relationships and Stakeholders

  • Customers
  • Colleagues
  • Store Leadership
  • BIG
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.


We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Newcastle Under Lyme, STAFFORDSHIRE, ENGLAND;
Wolstanton RP

  • Customer Assistant

    1 week ago

    Newcastle under Lyme, Staffordshire, United Kingdom MARKS&SPENCER Full time

    Customer Assistant - Clothing & Home - Wolstanton The work pattern for this vacancy is: Tue 6am-10am Wed 6am - 10am Fri 6am - 10am Sat 4pm-8pm Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the...

  • Customer Hub Assistant

    1 week ago

    Newcastle under Lyme, Staffordshire, United Kingdom Newcastle Under Lyme Borough Council Full time

    Vacancy reference:ECR000242Salary:Grade 4 - £23,500 to £23,893 per annum, pro rata.Hours and location:22.2 hours per week.You will be expected to work at different locations on a rota basis, hours of work will vary from 6am to 10pm and include some Saturday and Sundays.Contract:Permanent.About the job:This is an excellent opportunity for an individual who...

  • Customer Assistant

    3 weeks ago

    Newcastle under Lyme, Staffordshire, United Kingdom Marks and Spencer Full time

    All the detailsBelow is the working pattern for this vacancy. Sunday 11:30-16:30Saturday 15:00-20:00Monday 10:00-16:00 Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the...

  • Customer Assistant

    1 month ago

    Newcastle under Lyme, Staffordshire, United Kingdom MARKS&SPENCER Full time

    The work pattern for this vacancy is:Tue 6am-10amWed 6am - 10amFri 6am - 10amSat 4pm-8pmPurposeTo deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us...

  • Customer Assistant

    1 month ago

    Newcastle under Lyme, Staffordshire, United Kingdom MARKS&SPENCER Full time

    The work pattern for this vacancy is:Sun 6am-10amTues 6am-10amWed 6am-10amThur 6am-10amPurposeTo deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us...

  • Customer Assistant

    3 weeks ago

    Newcastle under Lyme, Staffordshire, United Kingdom MARKS&SPENCER Full time

    The work pattern for this vacancy is:Sun 6am-10amTues 6am-10amWed 6am-10amThur 6am-10amPurposeTo deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us...

  • Customer Assistant

    3 weeks ago

    Newcastle under Lyme, Staffordshire, United Kingdom Marks and Spencer Full time

    All the detailsBelow is the working pattern for this vacancy. Sunday 11:30-16:30Saturday 15:00-20:00Monday 10:00-16:00 Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the...

  • Customer Assistant

    3 weeks ago

    Newcastle under Lyme, Staffordshire, United Kingdom Marks and Spencer Full time

    All the detailsBelow is the working pattern for this vacancy. Sunday 10:30-15:30Monday 12:00-17:00Saturday 12:00-17:00 Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the...

  • Customer Assistant

    3 weeks ago

    Newcastle under Lyme, Staffordshire, United Kingdom MARKS&SPENCER Full time

    The work pattern for this vacancy is:Tue 6am-10amWed 6am - 10amFri 6am - 10amSat 4pm-8pmPurposeTo deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us...

  • Customer Assistant

    3 weeks ago

    Newcastle under Lyme, Staffordshire, United Kingdom Marks and Spencer Full time

    All the detailsBelow is the working pattern for this vacancy. Sunday 10:30-15:30Monday 12:00-17:00Saturday 12:00-17:00 Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the...

  • Customer Service Assistant/supervisor

    7 days ago

    Newcastle under Lyme, Staffordshire, United Kingdom Admiral Slots - Luxury Leisure Full time

    Job Role: Customer Service Assistant/ Supervisor, Newcastle under LymeHours per week: 18 (2/3x shifts per week)Hourly rate: £ £12.50 per hourShift pattern (if applicable): You must be fully flexible from Monday - Sunday to work a minimum of 2 to 3 shifts per week. This will be a range of days, evenings and overnight shifts with occasional weekend...

  • Customer Service Administrator

    1 week ago

    Newcastle under Lyme, Staffordshire, United Kingdom Millbrook Healthcare Group Ltd Full time

    We are currently looking for Customer Service Administrator to join the team within our Staffordshire Service Centre. As a healthcare equipment provider Millbrook Healthcare Group, work in partnership with the NHS to supply the necessary equipment and aids to support people in their day to day life.The Role: Order input Responsible for inputting orders onto...

  • Customer Hub Officer

    1 week ago

    Newcastle under Lyme, Staffordshire, United Kingdom Newcastle Under Lyme Borough Council Full time

    Vacancy reference:ECR000212Salary:Grade 6 - £26,421 to £28,770 per annum, pro-rataHours:22.2 Hours per weekContract:PermanentLocation:Castle House, Newcastle-under-LymeAbout the job:Do you have experience in Housing Benefits or DWP related benefits - if yes, this role may appeal to you, however this is not essential, please read on.We are looking for a...

  • Customer Support Partner

    1 week ago

    Newcastle under Lyme, Staffordshire, United Kingdom Acacium Group Full time

    Customer Support PartnerNewcastle Under Lyme, ST5 9QD£23,400 per annumPermanent, Full timeMonday - Friday 37.5 hours a weekShift Pattern: 8am - 4pm / 9am - 5pm / 10am - 6pm on a rota basisUnlock your potential:We're on the lookout for a trailblazing individual who thrives in a dynamic environment and has a knack for turning challenges into opportunities. As...

  • Retail Assistant

    1 week ago

    Newcastle under Lyme, Staffordshire, United Kingdom Boots Full time

    SummaryJob Reference:BRNewcastle under Lyme, High StreetPermanentFull-timeAbout the opportunityA vital role in providing our customers and patients the very best experience at Boots Opticians throughout the customer journey. You don't need optical experience to join us as a Retail Assistant but ideally you will have worked in a retail or a customer facing...

  • Paralegal Assistant

    1 week ago

    Newcastle under Lyme, Staffordshire, United Kingdom Pertemps TM Full time

    Paralegal AssistantAre you a detail-orientated individual with a passion for law? Do you thrive in a fast paced environment and enjoy working within a supportive team? Our well-established and friendly client based in the Newcastle-under-Lyme area are seeking a motivated Paralegal Assistant to join their dynamic Property team.Main responsibilities of this...

  • Teaching Assistant

    7 days ago

    Newcastle under Lyme, Staffordshire, United Kingdom Able Personnel UK Limited Full time

    Job Role: Teaching AssistantThis is for the Motor Vehicle DivisionNewcastle Under-Lyme - StaffordshireMonday to Friday 36 hours per week or if want part time, then 2 days per weekOpen from 8.30 am to 5pm Monday to Thursday and 8.30 am to 12.30 pm FridaysWe are seeking 2 years industry experience as a teaching assistant or SEN AssistantSalary £10.42 per hour...

  • Summer Sales Assistant

    7 days ago

    Newcastle under Lyme, Staffordshire, United Kingdom Smart School Uniform Full time

    Sales Assistantsmart school uniform - Newcastle-under-Lyme ST5 and Tunstall ST6 4JZFrom £6.00 to 11.00 per hour ( Minimum wage for age plus bonus)smart school uniform focus on providing the school uniform service that we would like to receive as parents ourselves.Your role would be to serve customers, restock the shop floor, keep the shop organised and...

  • Retail Assistant

    7 days ago

    Newcastle under Lyme, Staffordshire, United Kingdom Clive Mark Schoolwear Full time

    We are currently recruiting for Summer Retail Assistants at Clive Mark Schoolwear, to work for a duration of between 8-12 weeks.Shifts will vary across Monday to Sunday and weekly hours will vary.Clive Mark Schoolwear has been supplying school uniform for over 50 years, with a reputation for premium quality branded school clothes that are made to withstand...

  • Logistics Facilities Assistant

    1 week ago

    Newcastle under Lyme, Staffordshire, United Kingdom New Look Full time

    Logistics Facilities Assistant Permanent 1Here, at New Look, everything that we do is for the love of fashion.We've been bringing the latest fashion to the high-street since 1969. We're now a global, multichannel brand offering on-trend, value-fashion for women, men, and teenage girls. Even after 50 years we've stayed true to our original mission of...