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Customer Service Advisor

5 months ago

Coventry, United Kingdom Tom White Waste Ltd. Full time

**Customer Service Advisor**
- Good standard of education at least to GCSE level with appropriate level of English and Maths
- Clear and concise written and spoken English
- Good computer literacy (Microsoft Office, Word & Excel)
- Communicates in a clear, concise and professional manner
- High attention to detail
- Previous customer service experience
- Good numeric skills - including accuracy
- Be honest and open with both customers and colleagues at all times
- Demonstrates a strong work ethic, focusing on personal achievement and results

**Role involves**:

- Offering great customer service to all inbound calls from customers
- Assist with customers questions
- Update the Operation Dashboard
- Must have great communication skills
- Accurate processing of customer orders

**Skills required**
- Good communication and writing skills
- Well-organized
- Can work on own initiative
- Can work as part of a team
- Good time keeping and attendance
- Ensure that outstanding customer service is upheld
- **How your day will look**_**:

- Engage all external and internal customers
- Answering and responding to all incoming calls
- Ensure all internal/external customer queries or concerns are dealt with
- Dealing with customer orders ensuring quality accuracy, delivery timelines, instruction and communication to all depot staff
- Maintain a harmonised people and customer focused team working environment
- Maintain and expand an excellent pro active relationship with existing customers and suppliers
- Any other ad-hoc duties as required
- **The Important Part**:_
- From £22,000k Per Annum
- Monday to Friday Shift Pattern
- Free Parking Onsite
- Progression Opportunities into numerous roles
- **Additional Benefits**:_
- 25 Days holiday + bank holiday (Pro-Rota)
- Pension Scheme
- Cycle to Work Scheme
- Refreshments

**Salary**: From £22,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Coventry: reliably commute or plan to relocate before starting work (required)

Work Location: In person