Tenancy Sustainment Coordinator

2 weeks ago

Trowbridge, United Kingdom Selwood Housing Full time

**Flexible working opportunities**

**FTC contract (12 months)**

**Full time (37 hrs)**

**Closing date: midnight, 9th March 2023**

**Interview date: 16th March 2023 (interviews will be held in our Trowbridge office)**

**The role**

The purpose of this role is to provide intensive support to customers who are at serious risk of losing their home if intervention is not provided.

**The roles main responsibilities is to reduce instances of tenancy failure by**:

- Reducing levels of anti-social behaviour
- Reducing levels of rental debt owed to Selwood Housing
- Improving the internal condition of Selwood Housing homes reducing levels of reduction and preventing homelessness
- Providing guidance and support on affordability and financial hardship
- Reducing levels of anti-social behaviour
- Reducing levels of rental debt and monies owed to Selwood Housing
- Improving the internal condition of Selwood Housing homes
- Improving levels of tenancy sustainment and preventing homelessness

**What we need**

For this role you’ll need to have the following skills and experience;
- Experience of working with vulnerable people including those with mental health problems.
- Experience and ability liaising and working with a wide range of agencies.
- Knowledge and understanding of relevant housing & welfare update and practice.
- A methodical, organised approach to work, with the ability to handle a busy, varied workload, and to cope with interruptions and changes calmly, managing the pressure of meeting deadlines.
- Experience of carrying out risk assessments for residents requiring support.
- Knowledge of housing and welfare practice and understanding the issues around the misuse of drugs and alcohol, domestic abuse, anti-social behaviour, the protection of children and vulnerable adults.
- A flexible and adaptable approach to meeting the needs of vulnerable residents while keeping to both the Association's legal requirements and to good practice.
- A Disclosure and Barring (DBS) check is also obligatory for this post.
- In addition, a full driving licence is required along with access to a vehicle

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