Lettings Assistant

**Who are we?**

Wiltshire Council established Stone Circle as a Local Housing Company in 2019 to provide an additional source of housing, to compliment the Council’s internal efforts. The group is a commercial entity with social values at heart. In practice, this means we work to address wider housing need in the county whilst providing a financial return for the Council.

To date, we have focused on providing sub-market rental accommodation in key parts of Wiltshire and developing council-owned land to bring new homes to the market. The group has just entered its fifth year of operation and we have plans to substantially grow our activities, scale of operations, and investment in Wiltshire.

**The role**

A new role has been created in line with our growth - as such, we are looking for a Lettings Assistant to join the Housing Company. The Lettings Assistant will be responsible for managing all aspects of the pre-tenancy process; from initial viewing to move in day (including marketing, applicant assessment and document preparation), and then the eventual check-out and re-letting of properties. The Lettings Assistant will ensure the lettings process is conducted efficiently to reduce void periods, and in compliance with housing regulations and policies.

The Housing Company currently has two direct employees, with plans for several more hires to be made this year. The Lettings Assistant will report into the Housing Manager.

The group operates a remote working model (all equipment is provided). Whilst the role is remote, the Lettings Assistant will need to regularly travel to properties around Wiltshire to show properties and complete check-in/check-outs. Mileage will be reimbursed in line with the Company’s expense policy.

We're seeking a driven individual who can effectively balance professionalism and efficiency, with a caring and personable approach in their interactions with both tenants and partner organizations.

**Key Responsibilities**:
Property Marketing: Assist in the marketing of available properties for rent, including the preparation of property listings.
- Property Viewings: Coordinate and conduct property viewings for prospective tenants.
- Tenancy Agreements: Assist in the preparation and completion of tenancy agreements, ensuring that all required documentation is obtained from tenants in a timely and accurate manner.
- Tenant Support: Provide support and information to successful applicants, including guidance on the tenancy process, housing benefits, and relevant tenancy policies.
- Data Management: Maintain accurate records of property listings, applicant details, viewings, and tenancy agreements, ensuring compliance with data protection regulations.
- Regulatory Compliance: Ensure compliance with housing legislation, tenancy regulations, and company policies throughout the lettings process.
- Administrative Support: Provide general administrative support to the housing team.

**Requirements**:

- Previous experience in a similar role within the housing, property management, or lettings sector is advantageous.
- Knowledge of property marketing, applicant assessments, and the tenancy process, including tenancy agreements and pre-tenancy checks.
- Strong communication and customer service skills, with the ability to engage with prospective tenants and provide clear information about properties.
- Organisational and administrative skills, with the ability to manage multiple tasks and maintain accurate records.
- Proficiency in using IT systems and software for property management, lettings administration, and data management.
- Full UK driving licence and access to own car.

This job description is intended to convey information essential to understanding the scope of the Income Officer role. It is not intended to be an exhaustive list of qualifications, skills, and duties. The responsibilities and requirements of the position may evolve and change over time.

**Applications**

To apply, please include your CV and a covering letter outlining how your skills and experience meet the requirements for the role.

**Salary**: £24,000.00-£27,000.00 per year

**Benefits**:

- Company pension
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Trowbridge

Application deadline: 24/04/2024