Dispatcher/planner
2 weeks ago
As a Dispatcher/Planner you will be providing a vital service as a liaison between our ambulance control centre, our operational staff, patients and Health Care Professionals. This is an exciting opportunity to join a knowledgeable team and we are looking for a motivated, logical thinking, caring, innovative and enthusiastic person to join us.
You will be working within the South West Control Room Hub, dealing with BGSW (Banes, Gloucestershire, Swindon, Wiltshire), Somerset & BNSSG (Bristol, North Somerset and South Gloucestershire). A good geographical knowledge of the region is essential. Previous experience of working within a Patient Transport Service control room or similar environment is preferable.
We are looking for someone to work 40 hours a week across a flexible variable shift pattern. The control room is operational 24 hours a day, 7 days a week, 365 days a year. Some night working and bank holiday working will be required.
**Your duties as a Planner and Dispatcher will include**:
Planning and controlling of daily ambulance journeys transporting medically eligible patients to and from NHS healthcare facilities.
Controlling a complex operation consisting of over 150 ambulances delivering 1000+ patient journeys per day.
**PERSON SPECIFICATION**
Experience of working in similar transport control/dispatcher environment, using logístical and planning skills
Be familiar with computerised route planning software
Good telephone manner
Be customer service focused and able to effectively handle sensitive situations
Have a good geographic knowledge of the areas
Be able to stay calm under pressure
Ability to take initiative
Working effectively as a part of the team
**In return we are offering**:
You will receive full training to fulfil the role and uniform
£11.79 per hour
224 hours of annual leave (including bank holidays)
Auto enrolment into the NEST Pension scheme
Eligibility for a Blue Light Card
IND1
**Salary**: £11.79 per hour
**Benefits**:
- On-site parking
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Bristol, BS2 0UQ: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Logistics: 1 year (preferred)
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