Customer Service Operative
4 weeks ago
**Customer Service Operative**
**Location: Cheam**
**Salary: £22,700 per year**
**Hours: Monday - Friday and every 4th Saturday (rota) 8am - 5.30pm (occasional voluntary overtime is available to 8pm)**
**Job type: Permanent, full-time**
**Responsibilities of the Customer Service Operative**:
- Achieve exceptional standards of customer service and always deliver ‘The Perfect Repair’
- Answer calls (from customers, engineers and clients) and facilitate appointments, in line with contract conditions
- Plan engineers work
- Carry out engineer diary management
- Book service appointments
- Approve engineers’ timesheets
- Monitor and action escalation reports
- Support the gas department with administration tasks
**Requirements of the Customer Service Operative**:
- Must be able to work in a busy and high-pressured environment
- Must be able to handle challenging calls and remain calm under pressure
- Excellent communication skills at all levels (both written and verbal)
- Previous experience in a customer service/call centre role preferred
- Gas/Home maintenance experience preferred, but not essential
- Exceptional customer service skills
- Understanding delivery of best value and continuous improvement
- Good organisational skills
- Demonstrate initiative and a good work ethic
- Openness to learning
**Benefits of becoming the Customer Service Operative**:
- Established in 1966 we now employ over 400 members of staff, yet remain a family run business, with strong family values
- Enviable reputation for high staff retention rates
- Role specific training and development
- Equal opportunities employer, with a culture to promote from within
- Mental Health awareness and resources
- We promote cycle schemes to encourage healthier lifestyles
- Yearly annual leave increase after 5 years of service
- Open door policy
- Living Wage employer
- Members of the 5% club
**Job Types**: Full-time, Permanent
**Salary**: £22,700.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: One location
Reference ID: EB/CSO/SB
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