Customer Service Assistant

3 weeks ago

Sutton, United Kingdom London Borough of Sutton Full time

**Customer Service Assistant**:
**Employer**
- Sutton Council

**Location(s)**
- Sutton

**Contract Type**
- Fixed Term

**Length of Employment / Contract End Date**
- 7 months/31 March 2024

**Working Hours**
- Part Time

**Grade**
- 3

**Hours Per Week**
- 18

**Salary Range**
- £24,804 - £26,472 (£26,913 unconsolidated maximum)

**Salary Basis**
- Per annum

**Leave Entitlement**
- 26 days

**Application Deadline**

16/08/2023, 23:55

**Anticipated Interview Date(s)**
- 10/08/2023

**About the Borough**

In Sutton, there is much for us to be proud of both as a council and as a borough. This includes high levels of resident satisfaction, the quality of our services, our success in addressing our financial challenges to date, the way that we involve and engage with residents on key issues facing the borough, and the enthusiastic and motivated staff that we employ.

Looking ahead, there are plans for the delivery of new homes and new schools and the London Cancer Hub is being developed, while the Council is also seen as a driving force within the South London Partnership of five outer south west London boroughs focused on strategic growth, regeneration and investment.

All of this demonstrates a good track record and an authority that is ambitious and set to deliver more improvements for the borough. We've set out our vision for the future of Sutton in our corporate plan - Ambitious for Sutton. This strategic plan will shape the outcomes we achieve, the services we provide, and the impact we have on residents, to make Sutton a great place to live, work and raise a family.

Situated in Zone 5, Sutton is less than 30 minutes by train from central London, and south and south west London are easily accessible by public transport. There are 10 train stations which serve key neighbourhoods within the borough providing direct connections to London Victoria, London Bridge, London Blackfriars and St Pancras International. Sutton also has direct rail connections with Epsom, Dorking, Guildford and Horsham, as well as Wimbledon for an interchange with the London Underground and West Croydon for the London Overground. There’s also an extensive road network which provides close and easy access to the M25 and M23.

**About the Role**

A front line customer role in libraries, serving the public, handling cash transaction, answering basic enquiries and carrying out routine library duties such as shelving and tidying the shelves.
- Check and validate records using a range of databases and systems to ensure accuracy of customer and service management information.
- Provide information to customers on the availability of or use of Council services in accordance with Council procedures.
- Operate the library management ICT system requiring a degree of specialist training in order to support customers.
- The role requires a degree of multi-tasking and working under pressure during busy times. This role is not a traditional customer service role and no two days are the same.
- You must be a good team player and enjoy working with a diverse range of customers and volunteers as you will be delivering the day to day library service, and will be an ambassador for providing excellent customer care as well as helping to deliver events and activities that increase visits and issues.

Working Patterns

Option 1:
Week 1 - Monday: 9.30-13.30, Thursday: 9.30-18.00, Friday: 9.30-13.30

Week 2: Thursday: 9.30-18.00, Friday: 9.30-17.00, Saturday: 9.30-17.00

Option 2:
Week 1- Wednesday: 9.30-18.00, Thursday: 13.00-20.00

Week 2- Thursday: 9.30-20.00, Friday: 10.00-17.00, Saturday: 9.00-5.00

Option 3:
Week 1: Monday: 9.00-8.00, Saturday: 9.00-17.00

Week 2: Monday: 9.00-20.00, Tuesday: 14.00-20.00, Friday: 10.00-16.00

**About Us**

We are London Borough of Sutton Cultural Services, this team consists of Libraries and Heritage.

We are a unique team with a lot of experience within the culture sector.

Our Libraries and Heritage houses are pillars within the society and hubs for the community at large.

We welcome and encourage any and everybody within and outside of Sutton to use our facilities and have their queries dealt with by our professional customer service team.

We are always looking at innovations to improve our offer to customers.

We continue to lead the way amongst libraries and are currently looking for staff to join our team.

**About You**

Essential:

- Experience of dealing with customers in a calm professional manner.
- Ability to provide excellent customer service.
- Ability to take part in promotional activities and events for adults and children e.g Rhymetime or story time
- Working knowledge of IT and the internet.
- Ability to use own initiative.
- Ability to deliver under pressure.
- Flexibility to travel to all 10 sites as at when required with enough notice.
- Ability to lone work

Desirable:

- Previous library experience
- Working knowledge of Sirsi Dynix
- Working knowledge of digital productions.

**Our Offe

  • Customer Service Assistant

    2 weeks ago

    Sutton, United Kingdom Ontrak Recruitment Full time

    **Customer Service Assistant Required - Immediate Starts Available!** Ontrak Recruitment & Training are currently seeking committed and outgoing applicants to join our valued and long-standing clients on the Railways. Competitive rates of pay and a great opportunity to kick start your career within the railway. Job Role: Train Dispatcher Location: Sutton...

  • Customer Service Assistant

    2 weeks ago

    Sutton, United Kingdom Ontrak Recruitment Full time

    Customer Service Assistant Required - Immediate Starts Available! Ontrak Recruitment & Training are currently seeking committed and outgoing applicants to join our valued and long-standing clients on the Railways. Competitive rates of pay and a great opportunity to kick start your career within the railway. Location: Sutton Station (SM1 1JA) Pay rate:...

  • Retail - Customer Service Assistant

    2 weeks ago

    Sutton, United Kingdom Wilko Full time

    **Retail - Customer Service Assistant**: - Hourly Rate - ** £10.62** - Location - ** Sutton** - Contract Type - ** Temporary** - Hours / Specific Hours - ** / Flexible between the hours of 6.00am and 8.00pm Monday-Saturday, and 10.00am and 6.00pm Sunday** **The Vacancy** We love our customers. They’re just like our Customer Service Assistants - people...

  • Customer Service Assistant

    3 weeks ago

    Sutton Coldfield, Birmingham, United Kingdom Asda Express Full time

    Customer Service Assistant - Birmingham, West MidlandsRole: Retail AssistantLocation: Birmingham, B23 7PGHours: Part-Time Hours Available / PermanentHourly Rate: £11.44Bonus Scheme: Quarterly Bonus IncentiveCompany: Asda ExpressWe are looking for friendly and dedicated Retail Assistant who can provide outstanding customer service to join our welcoming...

  • Customer Service Assistant/ Supervisor

    5 days ago

    Sutton, United Kingdom Admiral Slots - Luxury Leisure Full time

    Job Role: Customer Service Assistant/Supervisor Hours per week: 26 (4x shifts) Hourly rate: £10.50 - £11.00 Shift pattern (if applicable): Morning (8am - 4pm) and Evening (4pm - 10pm) Shift. You must be fully flexible from Monday - Sunday to work a minimum of 4 shifts per week. If working between the hours of 11pm and 6am, you will receive an...

  • Customer Service Assistant/ Supervisor

    4 weeks ago

    Sutton, United Kingdom Admiral Slots - Luxury Leisure Full time

    Job Role: Customer Service Assistant/Supervisor Hours per week: 21 (3x shifts) Hourly rate: £11.92 - £13.92 Shift pattern (if applicable): Morning (8am - 4pm) and Evening (4pm - 10pm) /Night Shift. You must be able to work the Night Shift from 10pm - 8:30 am. You must be fully flexible from Monday - Sunday to work a minimum of 3 shifts per week. If...

  • Customer Service Assistant/ Supervisor

    4 weeks ago

    Sutton, United Kingdom Admiral Slots - Luxury Leisure Full time

    Job Role: Customer Service Assistant/Supervisor Hours per week: 40 (5x shifts) Hourly rate: £11.92 - £13.92 Shift pattern (if applicable): Morning (8am - 4pm) and Evening (4pm - 10pm) /Night Shift. You must be able to work the Night Shift from 10pm - 8:30 am. You must be fully flexible from Monday - Sunday to work a minimum of 5 shifts per week. If...

  • Customer Service Assistant/ Supervisor

    2 days ago

    Sutton, United Kingdom Admiral Slots - Luxury Leisure Full time

    Job Role: Customer Service Assistant/Supervisor Hours per week: 40 (5x shifts) Hourly rate: £11.92 - £13.92 Shift pattern (if applicable): Morning (8am - 4pm) and Evening (4pm - 10pm) /Night Shift. You must be able to work the Night Shift from 10pm - 8:30 am. You must be fully flexible from Monday - Sunday to work a minimum of 5 shifts per week. If...

  • Customer Service Assistant/ Supervisor

    1 week ago

    Sutton, United Kingdom Admiral Slots - Luxury Leisure Full time

    Job Role: Customer Service Assistant/Supervisor Hours per week: 21 (3x shifts) Hourly rate: £11.92 - £13.92 Shift pattern (if applicable): Morning (8am - 4pm) and Evening (4pm - 10pm) /Night Shift. You must be able to work the Night Shift from 10pm - 8:30 am. You must be fully flexible from Monday - Sunday to work a minimum of 3 shifts per week. If...

  • Customer Service Assistant

    2 months ago

    Sutton, United Kingdom Gi Group Full time

    **Immediate start** **£12.50 per hour** **10am to 6pm - Monday to Friday** Duties include: - Basic Food preparation (veg, sandwiches, etc) Assist with set up and service of food counter. Understand daily menu Replenish fridges, counters, etc Prepare beverages and services. Assist with washing-up - manual & automated. Cleaning of work area. Clearing tables...

  • Customer Service Assistant Level 1

    5 days ago

    Sutton, United Kingdom Wilko Full time

    **Customer Service Assistant Level 1**: - Hourly Rate - ** 10.62** - Location - ** Sutton** - Contract Type - ** Permanent** - Hours / Specific Hours - ** / Saturday and Sunday.** **Saturday between the hours of 6am and 10pm** **Sunday between the hours of 10am and 6pm** **The Vacancy** We love our customers. They’re just like our Customer Service...

  • Customer Services Assistant

    2 weeks ago

    Sutton, United Kingdom London Borough of Sutton Full time

    **Customer Services Assistant - Saturdays**: **Employer** 1 Sutton Council **Location(s)** 1 Sutton **Contract Type** 1 Fixed Term **Length of Employment / Contract End Date** 1 12 months/31 March 2025 **Working Hours** 1 Part Time **Grade** 1 3 **Hours Per Week** 1 6.5 **Salary Range** 1 £27,030 - £28,698 (£29,139 unconsolidated maximum) **Salary...

  • Customer Services Assistant

    2 months ago

    Sutton Coldfield, United Kingdom Central England Co-operative Full time

    Location- SUTTON COLDFIELD - Department- Customer Services Assistant - Advertising Salary- £10.75 per hour - Vacancy Type- Permanent - Hours Per Week- 12 - Company Name- WALMLEY CLOSE STORE - 110307 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and...

  • Customer Services Assistant

    3 weeks ago

    Sutton Coldfield, United Kingdom Central England Co-operative Full time

    Location- SUTTON COLDFIELD - Department- Customer Services Assistant - Advertising Salary- £10.75 per hour - Vacancy Type- Permanent - Hours Per Week- 8 - Company Name- WALMLEY CLOSE STORE - 110307 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and...

  • Customer Service Assistant

    4 weeks ago

    Sutton, United Kingdom Govia Thameslink Railway Full time

    **Info** Location**: Sutton & Wallington, Surrey** Contract**:Full Time, Averaging 35 hours per week** Roster**:Platform - Early/Late shifts pattern providing daily coverage between 05:00 - 01:30** **Platform - Early/Late/Nights shifts pattern providing 24hr coverage** **Gateline - Early/Late shift pattern providing daily coverage between 05:00 -...

  • Customer Service Assistant

    10 hours ago

    Sutton, United Kingdom Govia Thameslink Railway Full time

    **Info** Location**: Sutton & Wallington, Surrey** Contract**:Full Time, Averaging 35 hours per week** Roster**:Platform - Early/Late shifts pattern providing daily coverage between 05:00 - 01:30** **Platform - Early/Late/Nights shifts pattern providing 24hr coverage** **Gateline - Early/Late shift pattern providing daily coverage between 05:00 -...

  • Customer Service Assistant

    3 days ago

    Sutton and Manor, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Ellesmere Port, CH65 6TF **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£11.44 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail...

  • Customer Service Assistant

    2 weeks ago

    Sutton and Manor, United Kingdom ASDA EXPRESS Full time

    **Role**:Customer Service Assistant **Location**:Ellesmere Port, CH65 6TF **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:Up to£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail...

  • Customer Service Opportunities

    4 weeks ago

    Sutton, United Kingdom Lloyd Recruitment Services - Epsom Full time

    **Customer Service Opportunities** We are excited to be recruiting for an exciting opportunity with our local client, as they’re looking individuals to join their Customer Service team. In this role, you will be the first point of contact for all customers and provide a high level of service at all times. - Assisting with queries, you will update the...

  • Customer Service Opportunities

    2 days ago

    Sutton, United Kingdom Lloyd Recruitment Services - Epsom Full time

    **Customer Service Opportunities** We are excited to be recruiting for an exciting opportunity with our local client, as they’re looking individuals to join their Customer Service team. In this role, you will be the first point of contact for all customers and provide a high level of service at all times. - Assisting with queries, you will update the...