Customer Service Assistant

2 weeks ago

Sutton, United Kingdom Ontrak Recruitment Full time

Customer Service Assistant Required - Immediate Starts Available

Ontrak Recruitment & Training are currently seeking committed and outgoing applicants to join our valued and long-standing clients on the Railways.

Competitive rates of pay and a great opportunity to kick start your career within the railway.

Location: Sutton Station (SM1 1JA)

Pay rate: £12.67 - £16.47 per hour

Hours and Days: Vary between Monday - Sunday.

What makes working for Ontrak so good?

We pay for your training You will receive customer service training, provided by experienced railway trainers. You will also have a dedicated member of our staff to work closely with you throughout your career with us.

What does a train dispatcher do?
- Work alongside the dispatch team in making sure that trains depart from the station safely and on time.
- Always provide an impeccable customer service experience to customers and passengers.
- Be the face of the company by wearing the correct uniform and ID always.
- Carry out Bus Liaison duties during engineering works.
- Ensure that the safety of others and the area around them is clear from obstruction.
- Report any anti-social behaviour with little disruption to other passengers as per the Railway Byelaws.

Essential Requirements
- You must hold valid ID to work in the UK and have a full national insurance number.
- You will be required to pass a drug and alcohol screening
- You must be outgoing, confident and be able to make station announcements

**ALL OUR ROLES ARE BASED WORKING IN A RAILWAY ENVIRONMENT, THESE ARE CLASSED AS 'SAFETY CRITICAL' THEREFORE YOU MUST BE COMFORTABLE AND ABLE TO DO SO.**

**Job Types**: Full-time, Temporary contract

**Salary**: £12.67-£16.47 per hour

**Benefits**:

- Free or subsidised travel

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability

Application question(s):

- Do you live within a one hour commute of Sutton Station?

Work Location: In person

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