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Customer Services Assistant

3 months ago

Sutton, United Kingdom London Borough of Sutton Full time

**Customer Services Assistant - Saturdays**:
**Employer** 1
Sutton Council

**Location(s)** 1
Sutton

**Contract Type** 1
Fixed Term

**Length of Employment / Contract End Date** 1
12 months/31 March 2025

**Working Hours** 1
Part Time

**Grade** 1
3

**Hours Per Week** 1
6.5

**Salary Range** 1
£27,030 - £28,698 (£29,139 unconsolidated maximum)

**Salary Basis** 1
Per annum

**Leave Entitlement** 1
26 days

**Application Deadline**

23/05/2024, 23:55

**Anticipated Interview Date(s)** 1
TBC

**About the Borough** 1

In Sutton, there is much for us to be proud of both as a council and as a borough. This includes high levels of resident satisfaction, the quality of our services, our success in addressing our financial challenges to date, the way that we involve and engage with residents on key issues facing the borough, and the enthusiastic and motivated staff that we employ.

Looking ahead, there are plans for the delivery of new homes and new schools and the London Cancer Hub is being developed, while the Council is also seen as a driving force within the South London Partnership of five outer south west London boroughs focused on strategic growth, regeneration and investment.

All of this demonstrates a good track record and an authority that is ambitious and set to deliver more improvements for the borough. We've set out our vision for the future of Sutton in our corporate plan - Ambitious for Sutton. This strategic plan will shape the outcomes we achieve, the services we provide, and the impact we have on residents, to make Sutton a great place to live, work and raise a family.

Situated in Zone 5, Sutton is less than 30 minutes by train from central London, and south and south west London are easily accessible by public transport. There are 10 train stations which serve key neighbourhoods within the borough providing direct connections to London Victoria, London Bridge, London Blackfriars and St Pancras International. Sutton also has direct rail connections with Epsom, Dorking, Guildford and Horsham, as well as Wimbledon for an interchange with the London Underground and West Croydon for the London Overground. There’s also an extensive road network which provides close and easy access to the M25 and M23.

**About the Role** 1

A front line customer role in libraries, serving the public, handling cash transaction, answering basic enquiries and carrying out routine library duties such as shelving and tidying the shelves.
- Check and validate records using a range of databases and systems to ensure the accuracy of customer and service management information.
- Provide information to customers on the availability of or use of Council services in accordance with Council procedures.
- Operate the library management ICT system, requiring a degree of specialist training in order to support customers.
- The role requires a degree of multi-tasking and working under pressure during busy times. This role is not a traditional customer service role, and no two days are the same.
- You must be a good team player and enjoy working with a diverse range of customers and volunteers, as you will be delivering the day to day library service and will be an ambassador for providing excellent customer care as well as helping to deliver events and activities that increase visits and issues.

Working Pattern:
This is a Saturday only role

Shift: 9.30-17.00

**About Us** 1

We are London Borough of Sutton Cultural Services, this team consists of Libraries and Heritage.

We are a unique team with a lot of experience within the culture sector.

Our Libraries and Heritage houses are pillars within the society and hubs for the community at large.

We welcome and encourage any and everybody within and outside of Sutton to use our facilities and have their queries dealt with by our professional customer service team.

We are always looking at innovations to improve our offer to customers.

We continue to lead the way amongst libraries and are currently looking for staff to join our team.

**About You** 1

Essential:

- Experience of dealing with customers in a calm professional manner.
- Ability to provide excellent customer service.
- Ability to take part in promotional activities and events for adults and children e.g Rhymetime or story time
- Working knowledge of IT and the internet.
- Ability to use own initiative.
- Ability to deliver under pressure.
- Flexibility to travel to all 10 sites as at when required with enough notice.
- Ability to lone work

Desirable:

- Previous library experience
- Working knowledge of Sirsi Dynix
- Working knowledge of digital productions.

**Our Offer To You** 1

As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across - however big or small -