Customer Service Operative

1 week ago


Sutton Coldfield, Birmingham, United Kingdom Bridge Recruitment UK Limited Full time

Customer Service Operative

Location:
Cheam


Salary:
£22,700 per year


Hours:
Monday - Friday and every 4th Saturday (rota) 8am - 5.30pm (occasional voluntary overtime is available to 8pm)


Job type:
Permanent, full-time


Responsibilities of the Customer Service Operative:

  • Achieve exceptional standards of customer service and always deliver 'The Perfect Repair'
  • Answer calls (from customers, engineers and clients) and facilitate appointments, in line with contract conditions
  • Plan engineers work
  • Carry out engineer diary management
  • Book service appointments
  • Approve engineers' timesheets
  • Monitor and action escalation reports
  • Support the gas department with administration tasks

Requirements of the Customer Service Operative:

  • Must be able to work in a busy and high-pressured environment
  • Must be able to handle challenging calls and remain calm under pressure
  • Excellent communication skills at all levels (both written and verbal)
  • Previous experience in a customer service/call centre role preferred
  • Gas/Home maintenance experience preferred, but not essential
  • Exceptional customer service skills
  • Understanding delivery of best value and continuous improvement
  • Good organisational skills
  • Demonstrate initiative and a good work ethic
  • Openness to learning

Benefits of becoming the Customer Service Operative:

  • Established in 1966 we now employ over 400 members of staff, yet remain a family run business, with strong family values
  • Enviable reputation for high staff retention rates
  • Role specific training and development
  • Equal opportunities employer, with a culture to promote from within
  • Mental Health awareness and resources
  • We promote cycle schemes to encourage healthier lifestyles
  • Yearly annual leave increase after 5 years of service
  • Open door policy
  • Living Wage employer
  • Members of the 5% club

Job Types:
Full-time, Permanent

Salary:
£22,700.00 per year

Schedule:

  • 8 hour shift
  • Monday to Friday

Work Location:
One location

Reference ID:
EB/CSO/SB

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