Team Administrator

2 weeks ago


Swindon, United Kingdom PWG Full time

Performance Window Group (PWG) is part of the Performance Timber Products Group, a market leading high-quality manufacturing and installation group for world class made to measure wooden windows and doors for all sectors of the fenestration market.

PWG Trading Ltd includes two of the UK’s Premier timber fenestration brands, Timber Windows & Dale Joinery.

At Dale Joinery, we are committed to providing an attentive, market-leading service time and time again. We are a fast-paced, dynamic business supplying made-to-order, bespoke window and door products for the new build, extension & refurbishment sectors.

We are now looking for a full time Team Administrator to join our Internal Sales team in Watchfield to help deliver the very best service to our customers. In this role you must have an eye for detail, have excellent customer service skills and be a confident and effective communicator. You will take responsibility for providing support within the team, collating and compiling data from a range of sources and personally dealing with queries from customers. You will be adept at switching priorities and delivering work to defined deadlines.

**Responsibilities**:

- Provide first class support to the internal and external sales team.
- Work closely with the Internal Sales Manager to provide support with their workload.
- Log all leads and assign as relevant using our CRM system.
- Pre-qualify quote requests to ensure we maintain high levels of service.
- Mail out all brochures with follow up calls made a week later.
- In conjunction with the team, develop best practice systems and procedures enabling the business to grow with a solid and sustainable platform supporting it.
- Any other administrative duties**.**

**Knowledge & Experience**:

- Previous administration experience
- Experience in a customer focussed environment
- Organised and able to prioritise workloads
- Strong and comprehensive IT skills
- High levels of literacy

**Personal Attributes**:

- Confidence in communicating with people at all levels of an organisation
- Ability to use own initiative for best outcomes
- Confident decision maker
- An affinity with and understanding of high-end brands
- Personable and friendly
- Able to build and maintain productive working relationships
- Proactive
- Enthusiastic and adaptable

**Work Perks**:

- Annual company bonus
- Private Medical through Benenden Health
- Company life assurance scheme
- Access to our online rewards platform giving you discounts for multiple retailers
- Employee Referral Scheme
- 24/7 Employee Assistance Programme
- Drinks and Snacks



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