Resident Liaison Officer
4 weeks ago
United Living is a leading property business, renowned for providing excellent customer service to the communities we serve, and a vital part of this is how we engage with residents.
We have a long-term partnership contract with a central London local authority which will see us deliver much-needed improvement works to the homes of people living in the borough, and are looking for an experienced **Resident Liaison Officer **to manage day to day communications with customers throughout the course of the refurbishments. This role is to cover a site in **Ealing.**
As an experienced **Resident Liaison Officer **you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days. You will ensure residents are aware of the works processes and communicate updates / changes accordingly.
In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.
With the confidence to manage sometimes difficult situations, as **Resident Liaison Officer **you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders.
We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management. You will be resilient under pressure and understand the need for discretion and respect in a public facing role.
United Living is a thriving, fast-paced business with a huge pipeline and ambitions to increase our turnover by 50% over the next 3 years. We are always looking for talented people to join our teams, and the role of **Resident Liaison Officer **is a brilliant opportunity for somebody to come in and make a really positive contribution to the communities we serve.
We have a first-class learning and development programme and are committed to nurturing talent in-house, so this could be a great chance for you to build and progress your career within a fantastic organisation who are really going places.
**Salary**
Competitive Salary
**Contractual hours**
42.5
**Basis**
Full Time
**Region**
London
**Date posted**
28/04/2023
**Job reference**
RAF001242
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