Resident Liaison Officer

4 weeks ago


London, United Kingdom United Living Full time

United Living is a leading property business, renowned for providing excellent customer service to the communities we serve, and a vital part of this is how we engage with residents.

We have a long-term partnership contract with a central London local authority which will see us deliver much-needed improvement works to the homes of people living in the borough, and are looking for an experienced **Resident Liaison Officer **to manage day to day communications with customers throughout the course of the refurbishments. This role is to cover a site in **Ealing.**

As an experienced **Resident Liaison Officer **you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days. You will ensure residents are aware of the works processes and communicate updates / changes accordingly.

In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.

With the confidence to manage sometimes difficult situations, as **Resident Liaison Officer **you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders.

We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management. You will be resilient under pressure and understand the need for discretion and respect in a public facing role.

United Living is a thriving, fast-paced business with a huge pipeline and ambitions to increase our turnover by 50% over the next 3 years. We are always looking for talented people to join our teams, and the role of **Resident Liaison Officer **is a brilliant opportunity for somebody to come in and make a really positive contribution to the communities we serve.

We have a first-class learning and development programme and are committed to nurturing talent in-house, so this could be a great chance for you to build and progress your career within a fantastic organisation who are really going places.

**Salary**
Competitive Salary

**Contractual hours**
42.5

**Basis**
Full Time

**Region**
London

**Date posted**
28/04/2023

**Job reference**
RAF001242



  • London, United Kingdom The Riverside Group Full time

    **Job Title**:Resident Liaison Officer **Contract Type**:Permanent **Salary**:£33,485- £35,545 per annum **Working Hours**:35 hours per week **Working Pattern**:Monday - Friday **Location**:Arlington House, Camden, London - Hybrid **The difference you will make as a Resident Liaison Officer As a Resident Liaison Officer within our Damp and Mould...


  • London, United Kingdom Daniel Owen- UK Full time

    Contract Type: - Permanent- Location: - South London- Industry: - Property Services- Salary: - £28000 - £33000 per annum- REF: - EM11083_1691768359- Contact Name: - Elle Muller- Job Published: - 38 minutes ago**Resident Liaison Officer** **£28-33K per annum** **Full time, perm role** **South London** We currently have a fantastic opportunity for a...


  • London, United Kingdom Actaris Site Services Full time

    Reference Number: RLO_HOU Location: Hounslow, London **Resident Liaison Officer - Hounslow** Actaris Site Services is looking for a Resident Liaison Officer in the Hounslow Area. This is a temp role for a main contractor working on social housing and refurbishment projects in and around the Hounslow area of London. **Temp Rate**:£18.00 - £20.00.00 an...


  • London, United Kingdom Fawkes & Reece London Full time

    Resident Liaison Officer Based in Hertfordshire- overseeing multiple sites all within Hertfordshire Permanent, Full time 40 hour week Salary upto £35k plus a car allowance or company car. MUST HAVE FULL UK DRIVING LICENCE Fawkes & Reece are working with a large resiential developer in recruiting of a Resident Liaison Officer for their sites in...


  • London, United Kingdom HLP Consulting Full time

    Job Title: Resident Liaison Officer Location: London Company: HLP consulting **Job Type**: Full-Time **Salary**: Competitive, based on experience About Us: Our Client is a leading organization in the social housing sector committed to providing safe and comfortable homes for individuals and families in need. We are dedicated to creating vibrant and...


  • London, United Kingdom Kier Group Full time

    We're looking for a Resident Liaison Officer to join our Building Solutions Team based in West London. **Location**: West London - Working on a number of sites across West London **Contract**:Permanent, Full time **What will you be responsible for?** As a Resident Liaison Officer, you'll be working within the Building Solutions Team, supporting them in...


  • London, United Kingdom Adecco Full time

    Adecco are currently recruiting for a Resident Liaison Officer for a West-London Local Authority. - Resident Liaison Officer - Public Sector - Local Authority - Full Time - Monday to Friday, 35 hours per week - Temporary Role - 3 months with likely extension - £19.93 per hour PAYE / £26.83 per hour Umbrella - IT Equipment Provided This role is primarily...


  • London, United Kingdom Actaris Site Services Full time

    Actaris Site Services is looking for a **Resident Liaison Officer in the** N7 area of London.** You will be working cladding and externals for privately owned apartments. **Project length**: 2 years Please get in touch for more information or click to apply **You must have a full UK driving licence.** **Job Type**: Full-time **Rate**: £150.00-£160.00...


  • London, United Kingdom MMP Consultancy Limited Full time

    MMP Consultancy is looking to recruit a Resident Liaison Officer to work on a regeneration project based in London. Working for a fantastic housing provider, you will take lead in resident liaison work, supporting the regeneration project team. Working as part of the Estate Transformation programme, you will ensure residents are fully engaged in relation to...


  • London, United Kingdom Novax Recruitment Ltd Full time

    **Resident Liaison Officer** **Sutton** **£23 - £25.00 P/H (Umbrella)** **Agile Working pattern** We are currently seeking a Resident Liaison Officer to provide information and support for tenants and leaseholders whose homes are affected by major works and to ensure that procedures for communicating and consulting with residents on capital projects...


  • London, United Kingdom Build Recruitment Full time

    Resident Liaison Officer - Hammersmith and FulhamWe are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector, operating across the borough of Hammermsith and Fulham. The project is centred around disrepairs, voids and refugee properties. You will be a vital link between the site team,...


  • London, United Kingdom United Living Group Full time

    Job DescriptionAs a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services. As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open...


  • North London, United Kingdom Skilled Careers Full time

    Job title: Resident Liaison Officer Location: North - East London  Salary: £15.90ph  Contract: 3 Month Contract - High Potential to be extended  About the role As a Resident Liaison Officer you will be the key point of contact for residents that the main contractor are carrying out work for, delivering excellent customer care to ensure the program...


  • North London, United Kingdom Skilled Careers Full time

    Job title: Resident Liaison OfficerLocation: North - East London Salary: £15.90ph Contract: 3 Month Contract - High Potential to be extended About the roleAs a Resident Liaison Officer you will be the key point of contact for residents that the main contractor are carrying out work for, delivering excellent customer care to ensure the program of works...


  • London, United Kingdom Ignite Recruitment Services Full time

    Ignite Recruitment are looking for a Resident Liaison Officer, who will play a central part in our ambition to shape a progressive service offer for our tenants & leaseholders and for our wide range of development and regeneration programmes.As a Resident Liaison Officer, you will lead on developing and delivering a comprehensive customer support programme...


  • London, United Kingdom Randstad Construction and Property Full time

    Resident Liaison Officer needed to join a domestic maintnenace contractKEY RESPONSIBILITIESBe the first point of contact for job queries and ensure that they are actioned in a timely manner.Communicate with all stakeholders for planned and larger works and when work will impact building users in a communal area.Responsible for managing and resolving...


  • Greater London, United Kingdom Anderselite Full time

    **Sector**: Building Services, Residential, Construction - **Contact**: Stephen Pindar - **Contact Phone**: 0161 503 1956 - **Expiry Date**: 11 September 2023 - **Job Ref**: 403698SOP Resident Liaison Officer **Salary**: £25-£30k per annum plus car allowance, fuel card and package Location: North London Type: Permanent A leading property service...


  • London, United Kingdom Kier Group Full time

    Kier Places are recruiting now for a **Resident Liaison Officer** in Hounslow to assist on Fire Safety, Fire Doors, Kitchens & Bathrooms contracts, to support the Contract Managers and Site Managers with ensuring the business provides a customer focused service for all stakeholders involved on our contract with London Borough of Hammersmith & Fulham and...


  • London, United Kingdom Qube Recruitment Full time

    Our client is a leading property business which is known for providing excellent customer service to local communities they work in. The client has a long term contract to deliver much-needed improvement works to peoples homes. To help with day to day communications with customers throughout the course of the refurbishments the company are seeking an...


  • London, United Kingdom Wates Full time

    We have an opportunity for a Resident Liaison Officer to join our Wates team within our Planned Maintenance division. You will be covering the London Borough of Haringey, delivering support to our residents on our social housing contracts.Key Accountabilities will include:Set up, undertake and manage the Tenant/Customer/Resident Liaison Service across...