Resident Liaison Officer
2 weeks ago
Job Title: Resident Liaison Officer
Location: London
Company: HLP consulting
**Job Type**: Full-Time
**Salary**: Competitive, based on experience
About Us:
Our Client is a leading organization in the social housing sector committed to providing safe and comfortable homes for individuals and families in need. We are dedicated to creating vibrant and sustainable communities that promote well-being, inclusivity, and long-term growth. Our success is driven by our talented team, and we are currently seeking a Resident Liaison Officer to join our passionate and dynamic group.
**Job Description**:
As a Resident Liaison Officer, you will play a pivotal role in fostering positive relationships between our residents and our organization. You will be the primary point of contact for residents, ensuring that their concerns are addressed promptly and their needs are met. This role involves effective communication, problem-solving, and a strong commitment to enhancing the quality of life within our housing communities.
Key Responsibilities:
- Build and maintain strong relationships with residents and their families.
- Act as a bridge of communication between residents and the organization, ensuring their concerns and feedback are heard and addressed.
- Respond to resident inquiries, complaints, and requests in a timely and professional manner.
- Coordinate and facilitate meetings, events, and activities aimed at fostering a sense of community and resident engagement.
- Assist in resolving conflicts and disputes among residents when they arise.
- Collect and maintain data related to resident satisfaction, concerns, and feedback for continuous improvement purposes.
- Collaborate with other departments to ensure that resident needs are met, such as maintenance requests, repairs, and property improvements.
**Benefits**:
Competitive salary based on experience.
Opportunities for professional development and growth within the organization.
A supportive and collaborative work environment.
The chance to make a meaningful difference in the lives of our residents and communities.
How to Apply:
**Salary**: £25,000.00-£340,000.00 per year
**Benefits**:
- Company car
- Company pension
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: RORLO
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