Resident Liaison Officer

2 weeks ago


London, United Kingdom Islington & Shoreditch Housing Association (ISHA) Full time

**Position**:
**Resident liaison officer (RLO)**

**Salary: £32,282 per annum**

We are currently looking for someone to be our new Resident Liaison Officer who will be responsible to the Planned/Empty Homes(Voids) Manager on specific matters relating to their projects.

The key responsibilities of the role include (amongst others):

- Offering information, advice and assistance to tenants and leaseholders whilst major works are being carried out to their homes
- Liaising with and setting the standard for contractors when engaging with residents
- Supporting where necessary, with coordinating temporary or permanent re-housing of residents
- Advising Managers of the likely effects of capital works on residents
- Undertaking resident satisfaction surveys following the completion of capital projects, including a full analysis of the results
- Establishing and maintaining a customer feedback/complaints procedure for each project
- Ensuring information on vulnerable residents or those posing a risk is communicated in line with policy
- Ensuring a proactive approach to identify vulnerable residents within programmes, and where appropriate ensuring adequate provision is made for their long-term needs
- Devising and maintaining systems for reporting defects arising during the work or afterwards
- Good presentation skills and comfortable when communicating with resident groups both face to face and via Teams etc

**Requirements**:
To be successful in the role, you will require:

- A relevant professional qualification, or equivalent substantial demonstrable experience as a resident liaison officer
- Experience in the use of CRM, Housing Management and/or Asset Management software and database systems
- Knowledge of the construction industry and site operations
- Experience of working with tenants and leaseholders whose homes are undergoing major building works
- Experience in the collection, validation, storage, and analysis of business data to support service delivery
- Experience of preparing, writing & presenting reports from data management systems and the provision of accurate data for storage and retrieval.

**Other information**:
**Please note**:

- If you’re interested in this role, and you can provide proof of your eligibility to work in the UK, we’d love to hear from you.



  • London, United Kingdom Alexander Fisher Recruitment Full time

    Resident Liaison Officer RLO- Haringey We are looking for an experienced Resident Liaison Officer for my Client for an on going role covering a project in the Haringey, North London area. The sites are live tenanted properties. A background within this role is essential to be able to hit the ground running. This is a great company to work for with perks. ...


  • London, United Kingdom The Riverside Group Full time

    **Job Title**:Resident Liaison Officer **Contract Type**:Permanent **Salary**:£33,485- £35,545 per annum **Working Hours**:35 hours per week **Working Pattern**:Monday - Friday **Location**:Arlington House, Camden, London - Hybrid **The difference you will make as a Resident Liaison Officer As a Resident Liaison Officer within our Damp and Mould...


  • London, United Kingdom United Living Full time

    United Living is a leading property business, renowned for providing excellent customer service to the communities we serve, and a vital part of this is how we engage with residents. We are looking for an experienced **Resident Liaison Officer **to manage day to day communications with customers throughout the course of the works taking place. This role...


  • London, United Kingdom Actaris Site Services Full time

    Reference Number: RLO_HOU Location: Hounslow, London **Resident Liaison Officer - Hounslow** Actaris Site Services is looking for a Resident Liaison Officer in the Hounslow Area. This is a temp role for a main contractor working on social housing and refurbishment projects in and around the Hounslow area of London. **Temp Rate**:£18.00 - £20.00.00 an...


  • London, United Kingdom Adecco Full time

    Adecco are currently recruiting for a Resident Liaison Officer for a West-London Local Authority. - Resident Liaison Officer - Public Sector - Local Authority - Full Time - Monday to Friday, 35 hours per week - Temporary Role - 3 months with likely extension - £19.93 per hour PAYE / £26.83 per hour Umbrella - IT Equipment Provided This role is primarily...


  • London, United Kingdom Build Recruitment Full time

    Resident Liaison Officer - Hammersmith and Fulham We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector, operating across the borough of Hammermsith and Fulham. The project is centred around disrepairs, voids and refugee properties. You will be a vital link between the site team,...


  • London, United Kingdom Kier Group Full time

    We're looking for a Resident Liaison Officer to join our Building Solutions Team based in West London. **Location**: West London - Working on a number of sites across West London **Contract**:Permanent, Full time **What will you be responsible for?** As a Resident Liaison Officer, you'll be working within the Building Solutions Team, supporting them in...


  • London, United Kingdom Actaris Site Services Full time

    Actaris Site Services is looking for a **Resident Liaison Officer in the** N7 area of London.** You will be working cladding and externals for privately owned apartments. **Project length**: 2 years Please get in touch for more information or click to apply **You must have a full UK driving licence.** **Job Type**: Full-time **Rate**: £150.00-£160.00...


  • London, United Kingdom Adecco UK Full time

    Adecco are currently recruiting for a Resident Liaison Officer for a West-London Local Authority. - Resident Liaison Officer - Public Sector - Local Authority - Full Time - Monday to Friday, 35 hours per week - Temporary Role - 3 months with likely extension - £19.93 per hour PAYE / £26.83 per hour Umbrella - IT Equipment Provided This role is primarily...


  • London, United Kingdom MMP Consultancy Limited Full time

    MMP Consultancy is looking to recruit a Resident Liaison Officer to work on a regeneration project based in London. Working for a fantastic housing provider, you will take lead in resident liaison work, supporting the regeneration project team. Working as part of the Estate Transformation programme, you will ensure residents are fully engaged in relation to...


  • London, United Kingdom Novax Recruitment Ltd Full time

    **Resident Liaison Officer** **Sutton** **£23 - £25.00 P/H (Umbrella)** **Agile Working pattern** We are currently seeking a Resident Liaison Officer to provide information and support for tenants and leaseholders whose homes are affected by major works and to ensure that procedures for communicating and consulting with residents on capital projects...


  • London, United Kingdom Build Recruitment Full time

    Resident Liaison Officer - Hammersmith and FulhamWe are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector, operating across the borough of Hammermsith and Fulham. The project is centred around disrepairs, voids and refugee properties. You will be a vital link between the site team,...


  • London, United Kingdom United Living Group Full time

    Job DescriptionAs a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services. As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open...


  • North London, United Kingdom Skilled Careers Full time

    Job title: Resident Liaison Officer Location: North - East London  Salary: £15.90ph  Contract: 3 Month Contract - High Potential to be extended  About the role As a Resident Liaison Officer you will be the key point of contact for residents that the main contractor are carrying out work for, delivering excellent customer care to ensure the program...


  • London, United Kingdom Build Recruitment Full time

    Resident Liaison Officer - Brent 3 month temp contract likely to be extended! We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector, operating on a planned maintenance project in Brent/North london. Based on site in and around Brent/North London you will be a vital link between...


  • North London, United Kingdom Skilled Careers Full time

    Job title: Resident Liaison OfficerLocation: North - East London Salary: £15.90ph Contract: 3 Month Contract - High Potential to be extended About the roleAs a Resident Liaison Officer you will be the key point of contact for residents that the main contractor are carrying out work for, delivering excellent customer care to ensure the program of works...


  • London, United Kingdom Ignite Recruitment Services Full time

    Ignite Recruitment are looking for a Resident Liaison Officer, who will play a central part in our ambition to shape a progressive service offer for our tenants & leaseholders and for our wide range of development and regeneration programmes.As a Resident Liaison Officer, you will lead on developing and delivering a comprehensive customer support programme...


  • East London, United Kingdom MMP Consultancy Full time

    VMMP Consultancy are looking to recruit a Resident Liaison Officer on a ongoing contract based in East London. We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement. **Responsibilities**: -...


  • London, United Kingdom PINNACLE GROUP Full time

    Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementaryemployment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200...


  • London, United Kingdom Randstad Construction and Property Full time

    Resident Liaison Officer needed to join a domestic maintnenace contractKEY RESPONSIBILITIESBe the first point of contact for job queries and ensure that they are actioned in a timely manner.Communicate with all stakeholders for planned and larger works and when work will impact building users in a communal area.Responsible for managing and resolving...