Apprentice Skills Solution Services Administrator

4 weeks ago


Wakefield, United Kingdom City & Guilds Group Full time

We have an excellent opportunity to join City & Guilds as an Apprentice with the view to complete Business Administrator apprenticeship.

Do you want to learn and work with a global leader in skills development? City & Guilds are delighted to be recruiting for an Apprentice Skills Solution Services Administrator. Based at our Wakefield office, you will work on a full time (35 hours) basis for the duration of your apprenticeship.

Your role will be to learn and develop the ability to coordinate the administration of specified products, projects and systems to align with departmental and corporate procedures.
- this arrangement will depend on our training and the business needs and can be discussed further.

This appointment will be made on merit.

**About the role**:
You will learn and work in our Skills Solution Services Delivery team, supporting the business by carrying out a wide range of administrative activities. You will help the Skills Solution Service Delivery team to provide excellent customer service, by undertaking, implementing, and developing administrative services. This will contribute not just to the efficiency of the skills solution services, but to the wider business as well.

As an Apprentice Skills Solution Services Administrator, you will effectively communicate with internal and external stakeholders, to ensure the delivery of our products, projects and services. You will share your knowledge and understanding as it grows and develops, so that in time you can give good advice and guidance.

The role will also develop your ability to assist with the resolution of queries from internal and external stakeholders including working with other internal teams and capturing customer feedback to inform business planning and ensuring customer satisfaction.

**About you**:
To be successful in this role, you will have a strong desire to learn and develop, be super resilient and be able to use initiative. Administration and customer service skills whilst working as part of a team is key

**Our story and mission**:
Our vision is for a world in which everyone has the skills and opportunities to succeed. We support almost five million people each year to develop skills that help them into a job, develop on that job and to prepare for their next job. As a charity, were proud that everything we do is focused on achieving this purpose.

Through our assessment and credentialing, corporate learning and technical training offers, we partner with our customers to deliver work-based learning programmes that build competency to support better prospects for people, organisations and wider society. We create flexible learning pathways that support lifelong employability, because we believe that people deserve the opportunity to (re)train and (re)learn again and again gaining new skills at every stage of life, regardless of where they start.

At the heart of our business sits the City & Guilds Foundation which amplifies our purpose by helping to remove barriers to getting into a job, celebrating best practice on the job, and advocating for jobs of the future.

We were founded in 1878 by the City of London and the trade guilds of the time, to help people, organisations and economies to develop their skills for growth.

Our rich experience means were uniquely positioned to understand the future of work and learning. And, we continually evolve to develop and deliver skills for the workplace of the future. Today, as well as qualifications and assessment, we offer digital credentialing, elearning technologies, executive leadership development, technical training and consultancy.

**What we offer**:
We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.

Youll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more.

We welcome a discussion about how this role could work flexibly for you. For example work pattern, hours or location.

**Next steps and how to apply**:



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