Quality & Feedback Officer (Plus Reserves)

3 months ago

Newport, United Kingdom Intellectual Property Office Full time

Details
Reference number
344333
Salary
£25,188
Job grade
Administrative Officer
A3
Contract type
Permanent
Business area
IPO - Business Operations Division
Type of role
Operational Delivery
Working pattern
Flexible working, Full-time, Part-time, Compressed hours
Number of jobs available
1
Contents
Location
About the job

**Benefits**:
Things you need to know
Location
Newport, NP10 8QQ
About the job
Job summary

The Intellectual Property Office (IPO) is the official UK government body responsible for intellectual property (IP) rights including patents, designs, trade marks and copyright.

This exciting role provide an opportunity to work with colleagues across the organisation and to gain experience of important processes. The post holders will play a crucial role in ensuring we deliver excellent services for our customers.

This role sits within the Customer Experience Unit where our customers are at the heart of what we do. This role would suit an individual who has excellent written skills and attention to detail and the want to understand our customers’ needs and strives to continuously improve our services.

Working location

This role will be carried out in-line with IPO Hybrid working arrangements where staff are currently expected to spend at least 20% of their time working onsite from one of our offices. This role is based in our Newport office

Job description

Maintaining the customer feedback database, ensuring that feedback is captured accurately and processed correctly
The logging, forwarding, and monitoring of customer feedback to ensure responses are given within set timescales
Assisting the Quality & Feedback Manager in maintaining the Quality Management System
Support to ISO 9001 auditors with audits (with a view to train as an internal auditor)
Assisting the Quality & Feedback Manager with the Quality Sampling System
Ad-hoc secretariat support for the wider Customer Experience Unit

Essential Criteria

Ability to draft minutes and create reports to a high standard
Excellent attention to detail
Ability to work independently, without supervision, and within a team
Person specification
Please refer to job description
Behaviours

We'll assess you against these behaviours during the selection process:
Communicating and Influencing
Working Together
Managing a Quality Service

**Benefits**:
**Benefits of working with us**:
A flexible working scheme with excellent development opportunities.
25 days annual leave moving to 30 days in annual increments (1 day per year) over 5 years of reckonable service. You will also get 8 days public leave and 1 day privilege leave.
A very generous pension scheme with 26.6% employer contributions. Further information around the benefits of joining the Civil Service can be found via the Civil Service Pension Scheme
Family friendly policies that support modern working families and individuals with caring responsibilities
A variety of support functions; Staff Counselling Service, Peer to Peer Support Group
Eligibility for special and office-wide bonus payments
The opportunity to form part of our many inclusive network groups, find out by looking at Disability Jobs, BME Jobs and LGBT Jobs
A range of wellbeing initiatives; Onsite Gym (Newport office), Eye Care Scheme, Volunteering Programme, Cycling facilities.
Free car parking is available on site at our Newport office
On-site shop, restaurant and coffee shop at our Newport office

For more information about what’s on offer at the Intellectual Property Office please review our IPO benefit pack attached to the bottom of this advert.

Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

How to apply

**The stages will be structured as followed**:
**Stage 1**: Pre sift test
Civil Service Judgement Test

**Applicants to note**:
All listed behaviours will be assessed during the Civil Service Judgement Test.

There are no time limits for the completion of tests.

Full instructions will be given at the start of the test.

**Stage 2**: Sift
This will be based on the evidence provided for the following Success Profile elements:
Experience
When completing your 500 word Personal Statement, please tell us about your experiences and skills where you have shown:
Ability to draft minutes and create reports to a high standard
Excellent attention to detail
Ability to work independently, without supervision, and within a team

**Stage 3**: Interview
If invited to interview Behaviour based questioning will be used.

Behaviours
The below behaviours will be assessed at interview

Communicating and Influencing
Working Together
Managing a Quality Service

**Please note**: Specific information regarding the Success Profile elements that will be assessed at interview will be contained within the interview invitation

Interviews for this role will be carried out virtually via Microsoft Teams (video).

**IMPORTANT**: CVs sent direct

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