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Scheduler

4 months ago

Bellshill, United Kingdom Reed Business Support Full time

**Scheduler, Bellshill**

**Salary £25500**

As Scheduling Administrator you’ll provide a professional service to all our customers, both internal and external, in all areas of the Scheduling function in accordance with contractual scope.

**What will you deliver?**
- Schedule PPM and reactive works to the correct skilled engineers, ensuring contractual KPI’s are met
- Carry out regular analysis of current PPM regime to identify current trends and patterns to achieve effective delivery of engineering resource
- Carrying out jeopardy management with our engineers and sub-contractors to ensure a minimum 95% of all tasks are completed, if not rescheduled in a timely manner
- Logging jobs direct from the customers and assigning jobs on our CAFM systems Plan-on, and ensuring our clients systems are continuously updated
- First point of contact for engineers and Contract Managers regarding scheduling queries
- Ensure CAFM systems are up to date at all times, extracting key information when requested
- Running weekly reports for the whole team to ensure visibility of performance of the contract

**Who are we looking for?**
- Customer Service experience, either face to face or in the Call or Contact Centre environment.
- Good IT knowledge and experience covering knowledge of MS Outlook and other MS Office packages including Word and Excel.