Operations Coordinator

3 months ago

Bellshill, United Kingdom SMS Environmental Full time

**Location: Strathclyde Business Park, Bellshill, Glasgow**

**Salary: £18,000 - £24,000 per annum, dependent on experience.**
**Working Hours: 37.5 Hours Monday to Friday (Typical 8am - 4pm or 9am - 5pm)**

**SMS is one of the UK’s leading independent Water Hygiene specialists, with over 20 years’ experience driving the evolution of the Water Treatment field with innovation and best practice to ensure the safety of the people in the communities we serve.**

Due to continual company growth, we are now looking for an organised and customer focused new team member to coordinate scheduled customer works for Water Engineering team across Scotland and North England. You will be provide the highest levels of customer service; scheduling bookings, organising site visits through our internal database and troubleshooting problems to ensure excelled account delivery. Joining our highly motivated and friendly team within our Scotland office, based in Bellshill, Glasgow, this is a great opportunity to be part of our highly valued team.

**Your role and responsibilities**:

- Coordinating multiple customer works, in line with our planned scheduling agreement, supporting our Engineering Supervisors
- Build key relationships with UK wide customer site teams; arranging and scheduling site visit appointments for Engineers’ planners across service delivery lifecycle
- Complete tasks in our internal Opuz database to high levels of accuracy
- Update client process guides for assigned client contracts
- Troubleshoot problems and provide workaround solutions for client accounts
- Manage customer enquiries, building key relations across internal teams to ensure highly professional client delivery
- Collate and analyse data for KPI reporting, supporting Service Delivery Manager

**Requirements**:

- Coordination or scheduling resources in a field services delivery role
- Advanced customer service experience, with excellent English communication skills
- Highly organised, with attention to detail
- MS Office and / or Google Suite IT skills
- Bespoke software package skills desirable
- Right to work in the UK
- Good geographical knowledge of Scotland regions

All roles at SMS require a DBS check; SMS Environmental will cover the cost of this if you do not already hold a valid DBS certificate.

**Why join us?**
SMS Environmental Ltd prides itself on its commitment to supporting our employees in their personal growth and wellbeing. We offer:

- Competitive salary
- 30 days holiday including bank holidays
- Employee Assistance Plan including a 24/7 free confidential helpline
- Employee discounts and cashback savings across hundreds of your favourite high street brands, online shopping, holidays, and days out
- Extra bonus holiday for birthday on completion of 2 years’ service
- Support to gain further training and qualifications

**Background on SMS**:
For more than 22 years, SMS Environmental has been one of the leading water hygiene service providers throughout the UK, ensuring the public are protected from infectious diseases that can be carried through water systems. We provide essential services to an array of domestic and commercial clients including water testing, risk assessments, air sampling and air conditioning maintenance.

Our extensive skills and expertise in infection control and systems management have given us a key opportunity to drive the design and standardisation of Water Treatment education and training used throughout the industry today. We work closely with City & Guilds, CIBSE (CPD) Accreditation Board and UKAS to create, review and enhance modern water hygiene training course contents, materials and assessments to ensure they are fit for purpose and set high standards for the whole sector to aspire to.

All SMS employees are trained to the highest standard using a range of in-house training and external learning programmes that are accredited by City & Guilds. SMS Environmental has been awarded the Investors in People accreditation since 2011 and we continue to invest in our employees by supporting individuals to achieve their next step within their career.

SMS Environmental employs over 180 people from water treatment engineers and plumbers to office staff across our 4 nationwide offices based in Harwell, Derby, Wales and Scotland.

**Job Types**: Full-time, Permanent
**Benefits**
- Company pension
- Employee discount
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site gym
- On-site parking
- Sick pay
- Store discount
- Transport links

Schedule:

- 8 hour shift
- Monday to Friday

**Salary**: £18,000.00-£24,000.00 per year

**Benefits**:

- Bereavement leave
- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Health & wellbeing programme
- On-site parking
- Referral programme
- Transport links

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Work Location: In person

  • Service Operations Coordinator

    1 month ago

    Bellshill, North Lanarkshire, United Kingdom Kemp Recruitment Full time

    Job OverviewPosition: Service CoordinatorSalary: £26,000 - £28,000 Per AnnumEmployment Type: Full-Time PermanentOur client, a prominent multi-location Plant Hire organization operating throughout the UK, is seeking to hire a skilled Service Coordinator to support their bustling operations. In response to growing demands, they require additional support for...

  • Operations Coordinator

    4 months ago

    Bellshill, United Kingdom Intertek Full time

    An exciting opportunity has arisen for an Operations Coordinator to join our successful team. We are seeking an Operations Coordinator to be responsible for preparing, monitoring and executing global customer orders and requirements. **Key Requirements**: - You will have a good standard of secondary education appropriate to the responsibilities listed -...

  • Logistics Operations Coordinator

    1 month ago

    Bellshill, North Lanarkshire, United Kingdom Culina Group Full time

    Position Overview We are seeking a skilled and motivated Logistics Operations Coordinator to enhance our supply chain management team. In this role, you will collaborate closely with the Senior Logistics Officer and the operations team to deliver essential on-site operational and administrative assistance. Your responsibilities will include overseeing...

  • Field Operations Coordinator

    1 month ago

    Bellshill, North Lanarkshire, United Kingdom WCS Group Full time

    Are you interested in becoming a vital part of the UK's premier Water Treatment Organization?WCS Group is on the lookout for a Field Operations Coordinator to enhance our team.Your primary role will involve orchestrating and arranging tasks for our on-site personnel, ensuring that assignments are completed efficiently and punctually. You will serve as the...

  • Service Operations Coordinator

    1 month ago

    Bellshill, North Lanarkshire, United Kingdom Kemp Recruitment Full time

    Job OverviewPosition: Service Operations AdministratorSalary: £26,000 - £28,000 Per AnnumType: Full-Time Permanent PositionOur client, a prominent multi-location Plant Hire organization with operations throughout the UK, is seeking to hire a skilled Service Operations Administrator to support their bustling depot. With the rise in workload, they require...

  • Field Operations Coordinator

    1 month ago

    Bellshill, North Lanarkshire, United Kingdom WCS Group Full time

    Are you interested in becoming a vital part of the UK's premier Water Treatment Company?WCS Group is on the lookout for a Field Operations Coordinator to enhance our team.Your primary responsibility will be to orchestrate and manage the scheduling of tasks for our field personnel, ensuring that assignments are completed efficiently and on time. Additionally,...

  • Fleet Operations Coordinator

    1 month ago

    Bellshill, North Lanarkshire, United Kingdom People Solutions Full time

    Fleet Operations CoordinatorWORKING DAYS:£11.44 PER HOURPeople Solutions is seeking a Fleet Operations Coordinator to join our team.Applicants must provide a complete reference from a previous employer within the last two years.Employee Benefits• Holiday trading options• Enhanced parental leave benefits• Complimentary life insurance of 4 times salary...

  • Operations Coordinator

    4 months ago

    Bellshill, United Kingdom learnd Full time

    **About us** learnd was founded in 2020 to disrupt the way buildings operate. Our purpose is to create a world where all buildings deliver outcomes for everyone. We’re already working in 1 in 15 large non-residential buildings in the UK, impacting millions of people every day. We’re reducing emissions, making energy savings and flexing spaces to meet...

  • Logistics Coordinator

    1 month ago

    Bellshill, North Lanarkshire, United Kingdom Culina Group Full time

    Exciting Opportunity for Logistics CoordinatorA leading logistics provider is on the lookout for a skilled Logistics Coordinator to enhance their operations. Collaborating closely with the Senior Logistics Officer, you will be instrumental in delivering both operational and administrative assistance. Your duties will encompass managing the arrival and...

  • Activities Coordinator

    3 months ago

    Bellshill, United Kingdom Bothwell Castle Care Home Full time

    Bothwell Castle Care Home is looking to source an Activities Coordinator. Bothwell Castle is a 5-star luxury care home, which provides nursing care and support for elderly residents. As Activities Coordinator, you will work closely with the Home Manager to plan and implement activities appropriate to the residents needs and requests. **Activities...

  • Logistics Coordinator

    1 month ago

    Bellshill, North Lanarkshire, United Kingdom Culina Group Full time

    Culina Group is seeking a dedicated and experienced Logistics Coordinator to join our dynamic team. This role plays a vital part in ensuring the smooth and efficient operation of our transport network.As a Logistics Coordinator, you will work closely with the Senior Transport Clerk, providing essential administrative and operational support. Your...

  • Construction Systems Coordinator

    4 months ago

    Bellshill, United Kingdom CSR Full time

    **Position: Construction Systems Coordinator** **Location: Bellshill** **Salary: Competitive** We are souring on behalf of our client who are one of the leading Building and Civil Engineering Contractors operating throughout the UK and Ireland. They are currently seeking to recruit an experienced Construction Systems Coordinator to join their growing IT...

  • Operations Coordinator

    3 months ago

    Bellshill, United Kingdom AGI Global Logistics Full time

    We are AGI Global Logistics; one of the fastest growing logistics companies in the UK. We currently have 15 offices and branches across the UK and Europe with 250 network locations Worldwide. Our current team of 180 people go the extra mile to provide the same outstanding service to every client and we are all driven by delivering expert road, sea and air...

  • Operations Coordinator

    3 months ago

    Bellshill, United Kingdom AGI Global Logistics Full time

    We are AGI Global Logistics; one of the fastest growing logistics companies in the UK. We currently have 15 offices and branches across the UK and Europe with 250 network locations Worldwide. Our current team of 180 people go the extra mile to provide the same outstanding service to every client and we are all driven by delivering expert road, sea and air...

  • Operations Coordinator

    4 months ago

    Bellshill, United Kingdom AGI Global Logistics Full time

    We are AGI Global Logistics; one of the fastest growing logistics companies in the UK. We currently have 18 offices and branches across the UK and Europe with 250 network locations Worldwide. Our current team of 200 people go the extra mile to provide the same outstanding service to every client and we are all driven by delivering expert road, sea and air...

  • Customer Service Coordinator

    7 days ago

    Bellshill, North Lanarkshire, United Kingdom William Grant & Sons Full time

    Job IntroductionWe are seeking a highly skilled Customer Service Coordinator to join our team at William Grant & Sons. As a key member of our commercial operations team, you will play a critical role in delivering exceptional customer service and supporting the delivery of our commercial and operational goals.Key ResponsibilitiesOrganize and coordinate total...

  • Customer Service Coordinator

    7 days ago

    Bellshill, North Lanarkshire, United Kingdom William Grant & Sons Full time

    Job IntroductionWe are seeking a highly skilled Customer Service Coordinator to join our team at William Grant & Sons. As a key member of our commercial operations team, you will play a critical role in delivering exceptional customer service and supporting the delivery of our commercial and operational goals.Key ResponsibilitiesOrganize and coordinate total...

  • Administrative Coordinator

    1 month ago

    Bellshill, North Lanarkshire, United Kingdom Avenue Scotland - FALKIRK Full time

    Position OverviewAvenue Scotland is seeking a dedicated Administrative Coordinator to enhance our operational efficiency. This role is essential in supporting our dynamic team and ensuring smooth office operations.Key ResponsibilitiesGeneral Administrative Support: Handle routine administrative duties including managing phone communications, email...

  • Transport Coordinator

    3 months ago

    Bellshill, United Kingdom Muller Group Full time

    Müller UK & Ireland is wholly owned by Unternehmensgruppe Theo Müller which employs over 31,000 people throughout Europe. In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from 1,300 farmers in Britain.Müller is ranked within the top 20 in The Grocer’s Top 100 list of...

  • Customer Service Coordinator

    3 weeks ago

    Bellshill, North Lanarkshire, United Kingdom William Grant & Sons Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Coordinator to join our team at William Grant & Sons. As a key member of our commercial team, you will be responsible for providing exceptional customer service, managing distributor changes, and supporting the delivery of commercial and operational goals.Key ResponsibilitiesProvide...