Hotel Receptionist

6 months ago

Manchester, United Kingdom Melia Hotels International Full time

**_“The world is yours with Meliá”_**

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

**About INNSiDE Manchester**

Contemporary architecture, avant-garde British style and a dash of Spanish warmth and friendliness combine to perfection in a city hotel in one of Manchester’s most dynamic and lively districts. Surrounded by restaurants, museums, boutiques and theatres that perfectly reflect the vibrancy and excitement of this amazing city.

***Salary package: £ 24,396 plus commission on upsell **// Hotel discounts // Health cash back plan // Meals on duty // Pension scheme // Loyalty rewards and referral bonuses // many more**

**_Receptionist_**

**Mission**: To provide an efficient and courteous service to guests at all times.
- Responsibilities will include, but are not limited to:_
- Be fully conversant with check-in and check-out procedures.
- Deal with any guest requests during pre-arrivals and throughout their stay, ensuring the information is communicated and/or recorded accurately.
- To promote and upsell additional services on check-in.
- Adhere to all hotel credit policies, taking care with payments and seeking support from the departmental leaders when necessary.
- Observe all security and Health & Safety regulations.
- Answer all telephone calls promptly and efficiently.
- Know the current day’ availability.
- Enrol guests to the Melia Rewards program and explain the benefits of joining.
- What are we looking for?_
- Previous reception experience, ideally in a similar hotel environment
- Natural people skills
- Excellent and effective communicator
- Flexibility and adaptability

**Because belonging to the great Meliá family is being VIP**
- **Competitive Salary**
- **Holidays**:28 days’ holiday including 8 public holidays
- **Contributory pension scheme**
- **Discounted dental and health cover with HSF**
- **Personal Development**:programs designed to support your career right from the start, with unlimited access to online learning platform
- **High street discounts**:with Perks at Work

**At Meliá we are all VIP**

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, **VIP** **People.
- At Meliá Hotels International, we are committed _**_to_**_ _**_equal opportunities between women and men_**_ _in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally._
- We promote our commitment _to_ _**_equality and diversity_**_, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that_ _**_diversity and inclusion among our employees are essential for our success as a global company_**_._
- Additionally, we support the sustainable growth of our industry through_ _**_a socially responsible team_**_. In this sense, our motto is "_**_Towards a sustainable future, from a responsible present_**_". Thanks to all our collaborators, we make it possible._

If you want to be** “Very Inspiring People”**, follow us on:
**INSTAGRAM** **-** **TWITTER** **-** **LINKEDIN** **-** **INDEED** **-** **GLASSDOOR**

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