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IT Helpdesk Support

3 months ago

Uxbridge, United Kingdom Tenon FM Full time

**ABOUT THE ROLE**:
We are currently recruiting for motivated, reliable and customer focused IT Helpdesk Support to join our team based in Uxbridge, London.

**Job Type**: Permanent - Full Time.

**Pay Rate**: £27,000 - £28,000 per annum.

**Working Hours**: 40 Hrs per week, Monday to Friday 09:00 Hrs to 17:30 Hrs.

**Start Date**: Immediately.

**Role Summary**:
The IT Helpdesk Support will be required to support as part of their core duties:

- IT Helpdesk first line
- Business software administration
- Services and Hardware Maintenance (PCs and Mobile phones)
- Incident Management
- Communications: Microsoft Off365 and liaising with mobile provider
- Network: Microsoft Azure and liaising with support provider

**The IT Helpdesk Support may also be required to support**:

- Change Management
- Web design

You will work with the site teams to ensure excellent service delivery and that our clients have a better day, every day.

**Your responsibilities and Key Areas of work may include**:

- Responsible for the smooth running of computer systems and ensuring end-users get maximum benefits from them.
- Work with the IT Director to ensure compliance with IT best practice, making improvement recommendations and implement as required

**Helpdesk - First line support**:

- Talking to team members and / or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues
- Responding within agreed time limits to call-outs
- Using remote support software, such as TeamViewer, to troubleshoot PC issues and resolve
- Working on a task until completion (or referral to a third party, if appropriate), and keeping the relevant parties, including end-users, updated on progress / status
- Prioritising and managing many open cases at one time
- Establishing and maintaining a good working relationship with all IT-related users and external partners

**IT Services**:

- Monitoring and maintaining computer systems
- Troubleshooting system and basic network problems and diagnosing and solving hardware or software faults
- Replacing PC parts, such as memory, graphic cards, etc., as required
- Following diagrams and written instructions to repair a fault or set up a system
- Setting up new users accounts and profiles and dealing with password issues
- Testing and evaluating new technology
- Supporting SharePoint
- Mapping Processes

**Networking**:

- Monitoring servers
- Checking back-ups

**Management**:

- Updating and maintaining the IT-Assets database
- Creating and maintaining procedural documentation and relevant reports

**ABOUT YOU**:

- Proven experience working in a front line IT support helpdesk environment, preferably within a multi-site fast-paced service-industry such as Facilities Management, Retail, Hospitality etc.
- Have knowledge of IT software and operating systems, particularly Microsoft Off365, Microsoft Azure, Remote Desktop, VPN
- Good IT skills, including Microsoft Office suite, particularly Outlook and SharePoint
- Be an excellent communicator, both verbal and written, with the ability write compliance and engagement communications and comfortable with delivering IT-related training
- Excellent skills in building relationships and developing partnerships across multiple stakeholders
- Proven record of being responsive and innovative.
- Have an adaptable and flexible approach
- Self-motivated with the ability to work under pressure with a common-sense approach
- Ability to work in a team as well as an individual
- Excellent organisation, prioritisation and administration skills with a focus on attention to detail.
- Maintain professional internal and external relationships that meet Company core values.

You will need to present and conduct yourself in a professional, courteous and appropriate manner in accordance with the Company policies, procedures, guidelines and values.

**ABOUT US**:
Tenon FM are a Facilities Management (FM) Company with over 1,700 employees in the UK, offering a wide spectrum of hard & soft FM services specific to the diverse needs of over 1,100 customers throughout the UK.

Our people are very important, because without our employees we can't provide our services and deliver our customer promise and your role is vital to our continuing success. No matter what area of the business you join, your contribution will be valued and recognised.

We are an equal opportunities employer and Investors in People Accredited.

** STRICTLY NO AGENCIES **

Due to legal/contractual requirements, applicants for this role must be at least 18 yrs of age.