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Technical Support Advisor

2 months ago

Uxbridge, United Kingdom Uxbridge Employment Agency Full time

TechnicalSupportAdvisorUxbridge£25k to £27k per annum

A fantastic role has become available for a TechnicalSupportAdvisor to join a wonderful company based in Uxbridge. The ideal candidate will have good technical knowledge and understanding of technical processes, as well as exceptional customer service skills. Are you a technical whizz and savvy with fixing electrical equipment? If so, this is an opportunity you don’t want to miss

What’s in it for you?

  • 25 days holiday plus bank holidays
  • Annual salary reviews
  • Performance-related bonus
  • Competitive company pension contribution
  • Parking on site
  • Private healthcare

Role Responsibilities:

  • Receive inbound calls from customers & make outbound calls where the breakdown has been received by other channels
  • Add clear notes on calls which are progressed for attendance
  • Create service reports with a clear description once a call has been resolved over the phone
  • Proactively review remote access reports for faults on equipment likely to cause a breakdown
  • Use remote access software to log on to customers' equipment
  • Work closely with the Scheduling Team to progress calls in a timely manner where attendance is required
  • Highlight any potential escalations to the relevant Managers

Candidate Profile:

  • Previous experience in a technicalsupport role
  • Passionate about providing excellent customer service
  • Excellent telephone manner and good verbal and written communication skills
  • Knowledge of SAP and Excel useful but not essential

Is this a great opportunity for you? Apply today

Not quite what you’re looking for? Recommend a friend you know and receive a £100 voucher upon their successful placement. *Please note to be entitled to the voucher the recommended candidate must successfully complete their probationary period with their new employer.

What you need to do now

If you're interested in this role, please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications we are currently receiving, if we have not contacted you within 48 hours of your application, please assume you have been unsuccessful on this occasion.

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Keywords for this role may include: TechnicalSupportAdvisor, TechnicalSupport Specialist, Customer Support Engineer, IT SupportAdvisor, Technical Helpdesk, Technical Customer Service, Uxbridge, Middlesex