Operations Support Co-ordinator

4 weeks ago

Thatcham, United Kingdom Sovereign Housing Full time

At **Sovereign Housing Association **we are driven by our social purpose, where our residents are at the heart of everything we do. Looking after over 60,000 homes is a big job, we know that the quality of a home affects every aspect of a person's life.

What we do makes a real difference to people's lives and by joining us you can share the satisfaction of doing something that really matters.

**Job Purpose**:
You will lead within your locality or compliance area on the co-ordination of van stock, material sourcing and waste management, working closely with our providers to ensure a smooth delivery.
Co-ordinate the contracted services, making sure they are delivered to agreed processes, training standards, levels of performance and quality throughout Property Services.

**Key Accountabilities**:

- Source materials for the delivery teams and enhance the “right first time” performance outcomes.
- Responsible for monitoring the performance targets and working with key stakeholders to ensure they are achieved, demonstrating drive and energy.
- Work in partnership with the Systems Team to manage the interface for van stock and core stock ordering solutions.
- Link into the Systems Team to provide appropriate training to trades and key stakeholders for the correct utilisation of the relevant van stock software and the processes
- Review material and waste procedures, performing assurance checks on processes, monitoring the usage via the software and re-train / update where necessary.
- Analysis of supplier data to provide insight, trends, and recommendations to the business for continuous improvement
- Day to day management of supplier product catalogue, including the management of price increases, additions and removals, systemic maintenance and the sign off process.
- Continuously seek realistic ways to improve efficiency and effectiveness in your role, to help the department, and Sovereign, achieve its goals and value for money.
- Test and learn to ensure that processes are adapted for continuous improvement alongside looking to improve the product range purchasing, consolidating, and streamlining across the business where possible
- Identify any perceived risks and ensure that timely and appropriate action is taken to eradicate or mitigate these risks.
- Promote a positive collaborative culture of Building Safety and Compliance.
- Undertake other duties, within the level of responsibility, to meet the changing needs of the organisation
- Demonstrate everyone safe and well everywhere, everyday by making health and safety a primary consideration in your decision making

**Knowledge & Skills**:

- An understanding of supply chain management in a building environment.The ability to communicate and negotiate effectively both with internal and external stakeholders, ensuring longevity in partnerships

Experience and passion in delivering a customer focussed service.
- Analytical and good problem-solving skills
- Ability to impact assess and to understand the difference between ‘major' and ‘minor' data
issues
- A proactive, professional, and logical approach to problem solving with strong analytical skills.
- Knowledge of methods to monitor the quality of data and identify issues e.g. reconciliations
- Strong literacy and numeracy skills including sound knowledge of preparing presentations and using pivot tables

**Your benefits**:
You'll be given the opportunity to grow your skills within a role that will bring great satisfaction. Some of our benefits include:

- £450 yearly flexible benefit pot to use against benefits of your choice
- Flexible working - working from home
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- Generous matching pension scheme up to 12%
- Life cover
- Part of our Recognition scheme where you can be gifted retail vouchers
- Wellbeing discounts including Gym Memberships
- Wide selection of other benefits available

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at Sovereign. Check out our careers site to learn more about us and our values.

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