Medical Receptionist
1 week ago
**Reception**: To have a thorough knowledge of all practice procedures and practice boundary. To work in accordance with practice protocols. To have a working knowledge of the telephone, and IT systems. Deal with all general enquiries, explain procedures, and make new and follow up appointments.
To manage conflict and deal with patients in an empathetic and calm manner. Photocopy, print and send patient records as requested. Be able to cover all reception positions as necessary. Process temporary patient registrations and check/process new patient registrations.
Liaise with pharmacy team in respect of medication requests. Requesting, printing and providing patients with copies of their sick notes Provide patients with the correct forms. Taking samples over the counter and providing patients with the correct sample forms/pots. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
Ensure building security have thorough knowledge of doors/windows/alarm. Receiving patients and process appointment requests for today and future appointments from patients by telephone, digital platform and in person Actioning tasks as they arrive. Taking deliveries from courier services. Any other tasks allocated.
Appointments Receiving patients and process appointment requests for today and future appointments from patients by telephone, online and in person. Deal with all general enquiries, explain procedures, and make new and follow up appointments. To manage conflict and deal with patients in and effective and calm manner To ensure that alerts on patient records are adhered to. Ensure that the correct amount of time required for the specific appointment is accurately allocated at time of making appointment.
Be aware of patients who may require urgent assistance and remain calm in emergency situations. Be aware of which clinicians are working, and whether clinics are running late. Advise patients waiting and offer apologies on behalf of the practice. Register new patients and deduct patients from system, both as patients and for online services.
Receive and make telephone calls as required always checking mobile telephone numbers. Divert calls and take messages accurately. General duties Ensure that you provide an efficient, professional and detailed handover to the member of staff taking over from you. Ensure your working environment is tidy and free from clutter.
Action medication requests and ensure that the prescription is available for collection or delivery in a timely manner. Scan patient correspondence on to clinical system Summarise patient notes. Process patient test results Ensure that all mandatory training is completed. Actively participate in Practice Training to ensure you provide a high level of service for the practice.
You may be required to attend training outside of your normal working hours. Ensure filing is up to date. When last to leave at the end of the day ensure that all security processes and checks have been undertaken and that the practice is not left at risk. Any other duties to support the running of the practice
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Medical Receptionist/ Prescription Clerk
2 months ago
Lowestoft, United Kingdom Victoria Road Surgery Full timeMedical Receptionist/ Prescription Clerk **Duties**: - Greet and check-in patients as they arrive at the medical facility - Answer phone calls and respond to inquiries or direct calls to the appropriate department - Assist in the busy prescription department - Schedule appointments for patients and manage the appointment calendar - Maintain patient records...
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Medical Receptionist/ Prescription Clerk
2 days ago
Lowestoft, United Kingdom Victoria Road Surgery Full timeMedical Receptionist/ Prescription Clerk **Duties**: - Greet and check-in patients as they arrive at the medical facility - Answer phone calls and respond to inquiries or direct calls to the appropriate department - Assist in the busy prescription department - Schedule appointments for patients and manage the appointment calendar - Maintain patient records...
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Medical Receptionist
4 weeks ago
Lowestoft, United Kingdom High Street Surgery Full timeJob summary This is an exciting opportunity to join a proactive, friendly and supportive team. We are a busy surgery with a friendly and welcoming team who work together to meet the needs of our patients. We now have a vacancy to join the surgery, due to promotion within the team and staff leaving. As a medical receptionist you will be responsible...
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Medical Receptionist
3 weeks ago
Lowestoft, United Kingdom High Street Surgery Full timeJob summary This is an exciting opportunity to join a proactive, friendly and supportive team. We are a busy surgery with a friendly and welcoming team who work together to meet the needs of our patients. We now have a vacancy to join the surgery, due to promotion within the team and staff leaving. As a medical receptionist you will be responsible...
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Nhs Receptionist
3 weeks ago
Lowestoft, United Kingdom Service Care Full timeService Care Solutions are currently recruiting for a Band 2 Receptionist role to work within the NHS on a temporary agency contact, this will be an ongoing contact. This role will be based in the Lowestoft area. **Hours** 37.5 hours per week 5 days per week **Rate** PAYE Rate - £9.84 Limited Rate - £12 **Main Duties** To undergo Receptionist and...
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Nhs Receptionist
2 weeks ago
Lowestoft, United Kingdom Service Care Solutions - Healthcare Full timeService Care Solutions are currently recruiting for a Band 2 Receptionist role to work within the NHS on a temporary agency contact, this will be an ongoing contact. This role will be based in the Lowestoft area. **Hours** 37.5 hours per week 5 days per week **Rate** PAYE Rate - £9.84 Limited Rate - £12 **Main Duties** To undergo Receptionist and...
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Medical Receptionist
2 weeks ago
Lowestoft, United Kingdom High Street Surgery , Lowestoft Full timeJob Responsibilities: - To have a thorough knowledge of all practice procedures and practice boundary. - To work in accordance of practice protocols - To have a working knowledge of the telephone/system - Provide patient information as requested - Be able to cover all reception positions as necessary - Liaise with pharmacy team in respect of medication...
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Medical Receptionist
7 days ago
Lowestoft, Suffolk, United Kingdom High Street Surgery , Lowestoft Full timeJob Responsibilities: To have a thorough knowledge of all practice procedures and practice boundary. To work in accordance of practice protocols To have a working knowledge of the telephone/system Provide patient information as requested Be able to cover all reception positions as necessary Liaise with pharmacy team in respect of medication requests...
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As & When Receptionist/administrator
2 weeks ago
Lowestoft, United Kingdom Alexandra & Crestview Surgeries Full time**ALEXANDRA AND CRESTVIEW SURGERIES** **JOB DESCRIPTION** **MEDICAL RECEPTIONIST** **RESPONSIBLE TO** Reception Manager **MAIN PURPOSE** To act as a focal point of communication between the patients, doctors, and other members of the primary health care team. To ensure the day-to-day activities of the practice are carried out accordingly. Liaison...
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As & When Receptionist/administrator
3 weeks ago
Lowestoft, United Kingdom Alexandra & Crestview Surgeries Full time**ALEXANDRA AND CRESTVIEW SURGERIES** **JOB DESCRIPTION** **MEDICAL RECEPTIONIST** **RESPONSIBLE TO** Reception Manager **MAIN PURPOSE** To act as a focal point of communication between the patients, doctors, and other members of the primary health care team. To ensure the day-to-day activities of the practice are carried out accordingly. Liaison...
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As & When Receptionist/administrator
3 weeks ago
Lowestoft, United Kingdom Alexandra & Crestview Surgeries Full time**ALEXANDRA AND CRESTVIEW SURGERIES** **JOB DESCRIPTION** **MEDICAL RECEPTIONIST** **RESPONSIBLE TO** Reception Manager **MAIN PURPOSE** To act as a focal point of communication between the patients, doctors, and other members of the primary health care team. To ensure the day-to-day activities of the practice are carried out accordingly. Liaison...
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Maternity Cover
1 week ago
Lowestoft, United Kingdom Alexandra & Crestview Surgeries Full time**ALEXANDRA AND CRESTVIEW SURGERIES** **JOB DESCRIPTION** **MEDICAL RECEPTIONIST** **RESPONSIBLE TO** Reception Manager **MAIN PURPOSE** To act as a focal point of communication between the patients, doctors, and other members of the primary health care team. To ensure the day-to-day activities of the practice are carried out accordingly. Liaison...
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As & When Receptionist/administrator
7 days ago
Lowestoft, Suffolk, United Kingdom Alexandra & Crestview Surgeries Full timeALEXANDRA AND CRESTVIEW SURGERIESJOB DESCRIPTIONMEDICAL RECEPTIONISTRESPONSIBLE TOReception ManagerMAIN PURPOSETo act as a focal point of communication between the patients, doctors, and other members of the primary health care team.To ensure the day-to-day activities of the practice are carried out accordingly.Liaison with other members of the Primary...
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Gp Receptionist
1 month ago
Lowestoft, United Kingdom Bridge Road Surgery Full timeTo extract medical records for appointments, telephone messages, prescriptions etc. Complete the necessary documentation for temporary residents, immediate necessary treatment and emergency treatment. Charge and collect all private fees for foreign visitors and non contracted work. Filing of various documents as required. Receive transport requests from...
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Gp Receptionist
7 days ago
Lowestoft, Suffolk, United Kingdom Bridge Road Surgery Full timeTo extract medical records for appointments, telephone messages, prescriptions etc. Complete the necessary documentation for temporary residents, immediate necessary treatment and emergency treatment. Charge and collect all private fees for foreign visitors and non contracted work. Filing of various documents as required.Receive transport requests from...
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GP Receptionist
1 month ago
Lowestoft, United Kingdom Bridge Road Surgery Full timeJob summary We are looking for a Full time/Part time member of staff to cover hours per week, with some weekend working. This is an exciting role that will include working within our reception. The role is very varied with every day being different. Your role is important to make sure that patients will be receiving the very best of care that they...
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GP Receptionist
3 weeks ago
Lowestoft, United Kingdom Bridge Road Surgery Full timeJob summary We are looking for a Full time/Part time member of staff to cover hours per week, with some weekend working. This is an exciting role that will include working within our reception. The role is very varied with every day being different. Your role is important to make sure that patients will be receiving the very best of care that they...
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Operations Manager
1 week ago
Lowestoft, United Kingdom High Street Surgery Full timeJob summary This is an exciting opportunity to join our leadership team. You will have the opportunity to be part of a enthusiastic team developing the practice and improving outcomes for patients. You must be hard working and driven to take on this fast paced roll, supporting over 10 Medical Receptionists to provide the best possible service to our...
