School Student and Programmes Hub Coordinator

1 month ago


London, United Kingdom Goldsmiths University Full time

**School Student and Programmes Hub Coordinator**:

- Department
- Student Experience Directorate
- Vacancy Type
- Fixed-Term
- Contract Length
- Fixed term until 26th March 2024
- Full-Time/Part-Time
- Full Time
- Salary
- £32,442 - £36,861 (inc London weighting)
- Actual Hours
- 35
- FTE
- 1
- Interview Date
- TBC
- Contact Details
- Rowena Bunting
- Posted Date
- 23/03/2023
- Closing Date
- 16/04/2023
- Ref No
- 9901

**Main duties**:

- To work with relevant colleagues to plan elements of programme cycles, deliver processes throughout the academic year, identify priorities and demonstrate flexibility throughout the cycle, recognising when priorities change, amending plans and adjusting work patterns accordingly.
- To coordinate elements of programme administration processes relevant to the area of work, including timetabling, assessment processes, placements and Professional Statutory and Regulatory Bodies (PSRB) activity in line with College deadlines and regulations, and Department and external requirements.
- To work with the wider College community to ensure up-to-date and consistent practices are followed when utilising systems (e.g. student records systems and virtual learning environments) to undertake both day-to-day functions and higher-level processes such as reporting and extracting data, ensuring accuracy of data and identifying and resolving issues.
- To engage with and triage students’ pastoral care needs, resolving straightforward issues where appropriate and referring students to key stakeholders in accordance with College protocols.
- To receive, investigate and resolve low-level complaints and address service setbacks, exercising judgement and escalating to line manager where required.
- To take responsibility for your own performance and development, agreeing clear performance objectives, maintaining up-to-date knowledge and reflecting on own performance.
- Work flexibly as part of a team, supporting others in times of high volume activity. Participating in and coordinating new starter inductions. Covering staff absence and deputising for the line manager as and when required.
- To take personal accountability for the data quality of student records, ensuring records are accurately maintained in accordance with agreed protocols.
- You will be required to undertake any other duties as may reasonably be required.
- Ensure that you are aware of and aligned with Goldsmiths’ Regulations, Strategy, and Objectives to work together to proactively advance Equality and Diversity.
- At all times to help maintain a safe working environment by participating in training as necessary and following the Goldsmiths’ Health and Safety Codes of Practice and Policy.



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