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CRM User Engagement and Training Lead
3 months ago
**Salary**: £42,000 - £47,500
**Location**: Cambridge/Hybrid
**Contract**: Fixed term until June 2025 - Full time 35 hours per week
**Helping our colleagues to love using our Salesforce CRM system**
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
**About the role**
As the CRM User Engagement and Training Lead you will be dedicated to spearheading the delivery and improvement of an impactful training and user engagement program, focused on optimising the use of Salesforce and other CRM tools for effective account management, information handling, sales and onboarding, delivering growth in customer acquisition retention.
Accountable for developing the training “curriculum”, you will continuously enhance training content and methodologies based on feedback and professional best practice and high-quality accessible delivery of the programme.
Collaborating closely with colleagues across the globe, you will align training initiatives with the organisational goals around CRM usage, customer data and sales and account management, ensuring tailored programs for diverse employee groups.
Ultimately, you will help colleagues use the CRM software proficiently and regularly, directly contributing to improved productivity, enhanced sales outcomes, and measurable organisational success.
**About you**
With exceptional instructional design skills, you will develop engaging and impactful training materials for adult learners. Your strong communication and presentation skills, and ability to convey complex CRM concepts, blended with practical sales and account management methodology in a clear and understandable manner will make you successful in this role.
You'll have lots of great ideas and innovative ways to engage people in using the system, beyond just training, and the ability and drive to implement them.
Well-developed facilitation skills are key to leading training sessions, workshops, and webinars, fostering an interactive and participatory learning environment. As well as analytical skills to assess training effectiveness, interpret feedback, and make data-driven decisions for continuous improvement.
With demonstrable experience of management skills to efficiently manage resources, timelines, and deliver high-quality training programs within budget constraints, you will have proven experience in designing and delivering training and engagement programs, preferably in the context of CRM usage and account management.
Ideally with practical experience with CRM implementation and usage, including a deep understanding of the challenges and opportunities associated with CRM adoption, you will also have collaboration experience with cross-functional teams, including sales, IT, and management, to align training initiatives with organisational objectives.
Previous success in evaluating training impact through the development and implementation of key performance indicators and metrics is required, as is demonstrated ability to adapt training programs based on feedback, industry changes, and evolving organisational needs, resulting in tangible improvements in employee proficiency and organisational outcomes.
If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.
**Rewards and benefits**
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:
- 28 days annual leave plus bank holidays
- Private medical and Permanent Health Insurance
- Discretionary annual bonus
- Group personal pension scheme
- Life assurance up to 4 x annual salary
- Green travel schemes
We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.
**Why join us**
- Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. _
- Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where everyone has a voice, and where we learn continuously to improve together. Ensuring that everyone feels they belong is essential to who we are, and to the contribution we make to society and
