Customer Co-ordinator

2 weeks ago


Solihull, United Kingdom Pertemps Redditch Commercial Full time

Customer Service Coordinator
Solihull
Temporary to Permanent
£25,000
6.00am-18.15pm ( Fours out of seven shift rota)
The core role of the coordinator will be to deliver end to end customer experience for our existing customers and support our field based operations teams. You will be the first point of contact, ensuring all the expectation are met and commitments fulfilled,maintaining relationships and helping with day to day queries.
**How you will do it**:

- To deliver an extremely professional, efficient and accurate customer service to our customers and field operations teams.
- Support account and service managers to develop strong relationships with our customers.
- Manage customer’s contacts for all requests and proactively deliver to a high standard.
- Work closely with other departments to ensure that we all meet our customer commitments delivering faults fixes, servicing and system improvements by planning all of our engineer’s time efficiently.
- innovation
- Complete ad-hoc requests to support the customer and our service managers to develop our relationship and build our business.

**Essential Skills**:

- A can-do attitude and approach
- Customer-first mindset
- Excellent customer service skills
- Experience in a customer service role
- Confident, polite and professional telephone manner
- Good communication skills both written and verbal
- Ability to use own initiative and see the ‘bigger picture’


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