Services Technology

2 weeks ago


Remote, United Kingdom Ingersoll Rand Full time

Location: REMOTE, GB, SW1W 0NY ES FI PL CZ DE NL BE AT SE IT FR- Req ID: 6337**Services Technology & Analytics Leader**

**Location**:
Open to all Commercial Sites in EMEIA

Business Unit:
ITS Compression Systems EMEIA

Line Manager:
Service & Technical Operations Leader

SUMMARY:
As the Leader of Services Technology and Analytics, you will devise and implement the necessary business improvement tools, systems and processes required to improve operational efficiency and deliver a best in class service experience. You will be responsible for maintaining field service systems, developing processes and providing interactive data dashboards to support Service teams across EMEIA with the implementation and management of the service fulfilment processes in its goal of operational excellence, from the time the customer centre receives the PO for an equipment or services sale through to PO closure.

This position has responsibilities to all system related processes and data within that oversight, including service coordination, agreement management, service technician mobility, parts shipment and inventory, invoicing and customer satisfaction. A wide perspective will be required in order to support all aspects of the direct services business, to ensure alignment is maintained regards achieving year on year profitable growth.

PRINCIPLE RESPONSIBILITIES:

- Develop & deploy field service delivery system tools and processes to optimise user (service coordinators, service technicians) and customer experience.
- Design SQL based queries to build reports for data mining and interactive dashboard reporting
- Develop, design and implement interactive dashboards in Tableau that combine multiple sources of data to provide visual assessment of business performance and trends
- Provide process and technical support for end-to-end service processes and systems; Siebel, U-dispatch, Oracle, Tavant, Tableau
- Provide process and system support as required for the Customer Satisfaction Survey process in order to help the service teams to identify opportunities to increase the satisfaction index.

MINIMUM REQUIREMENTS
- Computer literate with experience of service systems essential
- High proficiency in Excel/Word/Visio essential
- High proficiency in writing database queries using Oracle Sequel developer essential
- Highly proficient in Tableau design / multi data creation essential
- Mendix rapid developer certification preferred
- Knowledge of service end-to end process including boundary systems, Warranty, ERP, Bi. Preferred
- Strong familiarity with project management software tools preferred
- Excellent communication and analytical skills essential
- Proven ability to solve problems creatively essential
- Minimum 3 years’ professional experience, ideally in an industrial sales and service environment
- Willingness to travel within EMEIA region as required (0-10%)

PERSONAL QUALITIES:

- Must be able to offer a degree of flexibility and adapt to support the success of business objectives
- Self-motivated, yet a proven team player
- Ability to handle high volumes of work and with attention to detail, with strive for excellence
- Comfortable multi-tasking across activities, people, systems and processes
- Willingness to learn, but also prepared to use own initiative where necessary

LI-AP1

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency.


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